Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 CA$89k - CA$105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Airbyte

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $150M Series B - Airbyte on 2021-12

SaaS • B2B • Artificial Intelligence

Airbyte is an open-source data integration platform that provides ETL/ELT, data replication, and connector infrastructure for moving and activating data across databases, warehouses, lakes, and applications. It offers both a developer-friendly open-source core and commercial SaaS/enterprise offerings with connectors, an Agent Engine to power AI agents and real-time workflows, and features for security, governance, and high-throughput pipeline management. Airbyte is used by data teams to build, operate, and scale data pipelines and to feed analytics, BI, machine learning, and GenAI systems.

📋 Description

• Respond to customers via email, ticketing systems, and occasional video calls • Triage and prioritize incoming issues while meeting SLA targets and using AI tools to resolve issues faster • Troubleshoot complex issues across APIs, connectors, data pipelines, and SaaS integrations • Partner with Engineering to identify root causes and drive fixes • Document and reproduce customer-reported bugs • Support embedded platform customers through onboarding and troubleshooting, including OAuth flows, widget tokens, scoped API tokens, and connector configuration • Help customers build and debug integrations using Airbyte and third-party APIs • Test and validate API endpoints and review request/response payloads • Support the Embedded API and Airbyte MCP, including source creation, connector template management, and widget token authentication • Support customers using the Airbyte Connector SDK, YAML connector definitions, OpenAPI specs, and cassette-based testing workflows • Stay current on APIs, connector releases, and platform updates • Represent the customer voice to Engineering and Product and advocate for feature requests • Partner with Engineering on platform feedback, connector gaps, and SDK usability issues • Partner with Sales and Customer Success on technical conversations, onboarding, and expansion efforts • Create and maintain internal and external knowledge base articles, troubleshooting guides, and API documentation • Document research and troubleshooting processes • Identify AI-driven automation and process improvements • Lead initiatives addressing organizational or support gaps and own unique projects

🎯 Requirements

• 3+ years in technical support, data engineering, DevOps, QA, or a similar role supporting developers or technical users • Hands-on experience with RESTful APIs and GraphQL, including OAuth, pagination, webhooks, rate limiting, and error handling • Proficiency with API testing tools like Postman or cURL • Understanding of cloud platforms (AWS, GCP, or Azure) and data integration concepts including ELT/ETL workflows • Strong troubleshooting instincts and clear communication with both technical and non-technical stakeholders • Growth mindset and high tolerance for ambiguity • Demonstrated use of AI tools to speed up troubleshooting or automate a workflow, such as agents, MCP, or prompt and context engineering • Natural self-starter • Familiarity with Python, Java, or Kotlin; CI/CD pipelines; and GitHub • Experience with Kubernetes or Docker and multi-tenant architectures • Background supporting developer-facing or embedded/platform products in a B2B SaaS context • Familiarity with OpenAPI specs, YAML configuration, and Jinja expressions • Experience with SQL and databases, including CDC setups • Ability to work remotely from Canada, 8am–5pm Eastern Time

🏖️ Benefits

• Flexible PTO with a culture that encourages at least 25 days off annually • Public holidays in line with provincial employment standards • Comprehensive health coverage – extended health benefits on top of provincial public healthcare • Virtual healthcare – access to doctors and other care providers online • Retirement savings – a group retirement savings plan • Canada/Québec Pension Plan, Employment Insurance and workers' compensation coverage • Professional development budget • Conference sponsorship • Book reimbursement • Generous equity package