Case Manager Associate, Bilingual

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 0%

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

💰 $85M Post-IPO Equity - Allianz on 2018-04

Insurance • Finance

Allianz is a global financial services company founded in 1890 that provides insurance and asset management solutions to individuals and organizations across more than 70 countries. The company employs actuaries, advisors, underwriters, lawyers, marketers, and technology specialists, and emphasizes digital transformation and AI skills across roles. Allianz promotes workplace inclusion, privacy-conscious hiring practices, financial education through programs like Allianz School For Life, and engages in sponsorship and recognition programs such as partnerships with the Olympic & Paralympic movements and various workplace and training awards.

📋 Description

• Monitor and update cases involving hospitalized patients and outpatient care • Ensure timely and accurate documentation in company systems • Collaborate with Medical Consultants and Registered Nurses to assess medical information and support decision-making • Approve eligible medical procedures and coordinate with internal medical teams • Communicate with patients and families regarding policy benefits, case updates, and logistical arrangements • Review insurance policies and assess the appropriate course of action for each case • Set and adjust case reserves based on current and estimated costs • Investigate additional insurance coverage, including Provincial Health and Extended Health Plans • Manage billing arrangements and obtain up-to-date billing information • Gather and manage required case documentation • Provide administrative and logistical support for case progression • Liaise with business partners and escalate complex cases • Contact and coordinate with providers for authorizations, documentation, and clarifications

🎯 Requirements

• Post-secondary education required • Minimum 2 years of experience in an Emergency Assistance or similar case management role preferred • Exceptional attention to detail • Strong multitasking skills in a high-pressure environment • Excellent verbal communication skills—professional, clear, and empathetic over the phone • Proven problem-solving skills • Ability to exercise sound judgment and initiative • High level of accountability and ownership of case outcomes • Solid understanding of global geography • Awareness of current events • Familiarity with medical terminology • Fluency in French and English, written and spoken, required • Ability to work effectively with artificial intelligence, machine learning, data analytics, and cloud-based tools • Responsible use of insights in accordance with data governance, security, and ethical-use standards

🏖️ Benefits

• Performance-based bonuses • Merit increases • Other incentives based on individual and company performance • Personal and professional development courses • Targeted development programs • International mobility and career progression opportunities • Work Well programs • Flexible work-life balance arrangements • Health insurance • Dental insurance • Vision insurance • Retirement savings plans • Paid time off • Other employee programs