AI Operations Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

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Andgo Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

💰 $2M Grant - Andgo Systems on 2024-08

Healthcare • Logistics • Manufacturing

Andgo Systems is a SaaS company that provides intelligent shift-fill and absence-management automation for health systems and large employers (including manufacturing) across the U. S. and Canada. Its modular platform automates end-to-end workflows—automated shift bidding and filling, IVR and online absence reporting, broadcast communications and complex vacation mapping—to reduce vacant shifts, speed time-to-fill, and lower scheduling costs for operational and HR teams.

📋 Description

• Build and maintain AI agents and tooling with the AI Operations Team Lead and other departments. • Build and maintain agents, skills, prompts, and Andgo's shared context. • Engineer context for AI agents and work with the data team to define and maintain data pipelines and data definitions. • Ensure AI Operations comply with security and privacy policies. • Monitor and maintain agent access requests according to least-privilege principles. • Monitor evals and context, fix regressions, handle model upgrades, and ensure visibility into AI workloads. • Enable colleagues through office hours, pairing, and sharing lessons learned. • Report to the AI Operations Lead and collaborate with the Data team, R&D platform team, and department representatives.

🎯 Requirements

• 3+ years in a workflow automation, operations, or software development role. • A track record of delivering and maintaining AI-powered workflows that people depend on. • Hands-on experience with evals and regression testing for AI systems. • Experience building skills, MCP servers, and AI plugins. • Effective communicator: you can teach a non-technical colleague to run and edit an agent, and enable them with the knowledge to use AI. • Experience handling sensitive data responsibly, including least-privilege access and keeping secrets and personal information out of prompts and logs. • Ability to learn new technology quickly. • Desire and willingness to contribute to the Andgo culture and company core values. • Bonus: experience with agent orchestration frameworks such as LangGraph, Google ADK, or the Claude Agent SDK. • Bonus: experience with LLM gateways and observability tooling such as LiteLLM and Langfuse. • Bonus: experience with Google Cloud Platform tools including BigQuery and Google Kubernetes Engine. • Bonus: experience using workflow automation tools such as n8n or Zapier. • Bonus: change management, training, or enablement work. • Bonus: working within SOC 2, or similarly regulated environments.

🏖️ Benefits

• Health and dental coverage, plus an annual flex spending account. • $1,500 a year for professional development. • $1,000 home office setup. • 4 weeks' vacation, 12 statutory holidays and 2 flex days. • Remote-Friendly: Work from anywhere in Canada. • Flexible Hours: Flexible working hours to suit your lifestyle. • Great Team: Collaborative and supportive team members.

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