Technical Account Manager

Job not on LinkedIn

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $60k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 44 days.
• 186 open roles for a team of 159.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Act as the first point of contact for customer issues and assistance needs • Troubleshoot and resolve support tickets, involving Support, Product, or Engineering as needed • Manage customer escalations and sensitive situations • Triage and prioritize customer issues and activities to meet service commitments • Provide context to internal teams on complex issues and keep customers informed • Track customer commitments, open action items, and internal follow-ups through completion • Lead Enterprise customer onboarding, including milestone planning, progress tracking, and adoption support • Build customer relationships through proactive communication and regular engagement • Identify at-risk accounts using customer feedback, usage trends, and engagement patterns • Drive recovery plans for at-risk accounts • Partner with the Account Executive on Quarterly Business Reviews focused on outcomes, adoption, and priorities • Present usage and value insights and follow up on QBR action items • Identify expansion opportunities and support the Account Executive through close • Support renewal conversations with account health, risk, and value insights • Develop deep expertise in the Vocantas platform and advise customers on best practices • Train customers to get the most out of the product • Identify process gaps, inefficiencies, and recurring customer issues • Propose practical solutions to improve team operations • Collaborate with Product, Engineering, Support, and Sales to address customer needs • Contribute to customer success processes, playbooks, and AI-supported workflows

🎯 Requirements

• 3–5 years of experience in Technical Account Management, Customer Success, or a similar customer-facing role within a B2B SaaS environment • Exceptional written and verbal communication skills • Confidence working with customers by email and phone, leading meetings, and delivering training • Ability to troubleshoot and resolve technical issues and know when to involve other teams • Ability to triage and prioritize competing customer issues and activities • Experience managing customer relationships, escalations, onboarding, and adoption initiatives • Comfortable presenting data and insights to customer stakeholders • Experience identifying expansion opportunities and supporting a sales partner through to close • Ability to learn a product deeply and become a trusted customer advisor • AI-first approach to work, including using AI and automation for speed, quality, and scalability • Strong project management and organizational skills • Ability to manage multiple priorities simultaneously • Experience working cross-functionally with Product, Engineering, Support, and Sales teams • Proactive, solution-oriented mindset with follow-through on improvements • Experience serving customers in healthcare, public sector, or manufacturing strongly preferred • Experience using Salesforce and Jira strongly preferred • Experience in organizations with evolving processes and tooling strongly preferred

🏖️ Benefits

• Annual performance bonus • Uncapped expansion incentive • Remote work from Canada • Flexible support across time zones when urgent issues arise • High autonomy and ownership from Day 1 • Learning-driven culture and continuous improvement opportunities • Alternative interview accommodations available upon request

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