Technical Account Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $93.1k - $120.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Build and maintain relationships with customers and account teams • Develop technical understanding of customers’ Samsara implementations • Transform customers’ technical support experience through technical proficiency and problem solving • Understand and troubleshoot Samsara APIs, hardware, software, and AI technology • Act as the primary technical point of contact between Samsara and assigned customers • Align Samsara solutions with customers’ business operations and needs • Identify opportunities for additional value and growth and present achieved outcomes • Cultivate long-lasting relationships with technical customer stakeholders and act as a trusted technical advisor • Manage customer expectations and communications during significant incidents • Maintain accurate customer interaction and activity records in the system of engagement • Participate in scaling and building the Technical Account Management team • Share knowledge and best practices to enhance team capabilities • Champion Samsara’s Operating Values and Principles

🎯 Requirements

• 7+ years of experience in technical account management, customer success, or a similar role • Bachelor's degree in a technical field or equivalent expertise through practical experience in Computer Science, Engineering, or related fields • Exceptional technical literacy, including hardware, software, and AI technology troubleshooting • Strong written and verbal communication skills • Demonstrated ability to build and maintain customer relationships • Business acumen with a data-informed approach to understanding customer needs • Strong bias for action, ownership, ability to dive deep, and insistence on high standards • Passion for technology and commitment to continuous learning • Demonstrated interest in artificial intelligence, machine learning, and practical business applications • Python coding skills • Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment • Experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI; Gemini preferred • Ability to travel occasionally to customer sites • Availability for occasional after-hours or weekend coverage depending on customer needs • Legal right to work at the company and in the specified work location

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Above-market total compensation opportunities • Flexible working model • Office access for employees who prefer to work in-person