Technical Account Manager

Job not on LinkedIn

🔥 8 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BeyondTrust

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

💰 Private Equity Round on 2021-05

Cybersecurity

BeyondTrust is a company that specializes in providing cybersecurity solutions. They focus on offering products and services that protect organizations from internal and external threats, and their solutions often involve privileged access management to secure and manage the identities and credentials of users accessing critical systems and data.

📋 Description

• Provide business, technical, and product knowledge for post-sales activities to ensure customer satisfaction • Educate clients on existing and new product features and functionality and their contribution to business growth • Complete technical product assessments • Facilitate, coordinate, and oversee product upgrades • Periodically complete product health checks • Create and maintain customer environment profiles • Drive ticket resolution with support teams • Collaborate with cross-functional teams to understand customer issues and drive resolution • Collaborate with Professional Services and Project Managers during implementation • Maintain overall account health for each account

🎯 Requirements

• 5+ years’ experience in presales, technical account management, professional services, support engineering, or similar customer-facing technical roles in enterprise software customer support • Excellent customer service skills and strong dedication to customer care • Self-starter, adaptable, and eager to learn new technologies • Strong time management and multitasking skills • Bachelor’s degree in a related technical field • Flexible team player and strong collaborator • Ability to understand and analyze customer technical needs • Excellent verbal and written communication skills • Confidence communicating in person and by phone with large teams and audiences • Ability to interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support, and Sales teams • Proficient knowledge of Windows-based server OS such as Microsoft Windows Server • Knowledge of Active Directory and GPO • Knowledge of network topology/layers • Knowledge of networking tools and utilities • Knowledge of AV/firewall rules and policies • Knowledge of secure machine-to-machine communications • Knowledge of virtualization • Knowledge of security software • Knowledge of Windows account administration

🏖️ Benefits

• Flexibility, trust, and continual learning culture • Employee care and support • Diversity and inclusion-focused workplace