Bilingual Customer Service Representative

🔥 30 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1904

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

Avantor is a leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. The company collaborates with scientists around the world to enable breakthroughs in medicine, healthcare, and technology. Avantor offers a proven portfolio of trusted, quality brands used in research, development, and production activities across more than 300,000 customer locations in 180 countries. It focuses on supporting scientific journeys through reliable products, digital solutions, innovation, and manufacturing facilities. Avantor is committed to sustainability, advancing biopharma, and enhancing scientific collaboration with digital technologies.

📋 Description

• Process customer purchase orders • Resolve order-related issues and internal and external customer inquiries • Cross-reference products and offer substitutes to increase revenue • Expedite shipments and back orders • Handle inbound customer calls and emails in French and English • Own the customer request and experience from initiation to conclusion • Process customer requests using multiple complex systems on dual monitors • Handle returns and special requests • Resolve product or service problems and follow up through resolution • Interact proactively with outside sales representatives regarding pricing and customer concerns • Provide high-quality service aligned with sales to enable sales growth • Track performance metrics including schedule adherence, productivity, and quality • Follow up with sales, suppliers, and customers on outstanding issues • Identify solution opportunities and recommend process improvements • Make decisions based on policies and past precedence, seeking guidance as necessary • Perform other duties as assigned

🎯 Requirements

• High School diploma is required • 1-3 years’ applicable experience in customer service type role is preferred • Bilingual French/English verbal and written required • Intermediate PC skills required • Ability to work in multiple systems concurrently, utilizing multiple monitors • SAP, C4C (SAP Cloud), or other CRM tool experience preferred

🏖️ Benefits

• 100% remote work in Canada • Learning experiences to support career growth and success • Diverse, equitable and inclusive culture • Equal employment opportunity • Reasonable accommodation during the employment process