Bilingual Customer Service Representative – Federal

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $40.3k - $45.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Provide support and service to providers and members in the federal contact center • Effectively problem solve customer inquiries • Contribute positively to a team environment • Ensure callers receive the highest level of customer service possible • Take calls after completing virtual paid training • Communicate with customers and internal stakeholders in English and French • Support providers and members from coast-to-coast during core hours of 7am–10pm AT • Work 7.5 hours per day Monday to Friday, starting on the evening shift • Participate in shift bids based on seniority and business needs

🎯 Requirements

• Ability to work varying shifts between 7am - 10pm Monday to Friday • Customer service orientation • Clear, concise and friendly communication through email and phone • Training and education and/or relevant working experience in customer service or health • At least a high school diploma • Ability to concentrate, maintain high attention to detail, and sit while using a computer and headset for prolonged periods • 2+ years of Contact Centre experience is advantageous for success in the environment • Strong technical aptitude and ability to multitask and navigate multiple software applications simultaneously • Problem-solving ability and quick learning • Fluent bilingual English and French, written and verbal • Reliability Status Clearance (Enhanced Level B), including fingerprinting, criminal record check and credit check • Must have resided in Canada for at least 5 years • Must hold Permanent Resident or Citizenship Status • Private working area with a locked door, secure locked perimeter doors, and locked office space • Secure, quiet, distraction-free work environment without conflicting responsibilities during scheduled work time • Must secure e-work space when away • Approved home internet network

🏖️ Benefits

• Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends • Extensive virtual paid training program • Permanent full-time position with opportunity to grow • Flexible work arrangements and emphasis on work-life balance including remote and hybrid work options • Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus • Paid vacation • Gifted week of vacation in your first year • Optional Vacation Purchase Program • Opportunities for career development • Award-winning culture, training and support