Customer Support Specialist I

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 CA$55k - CA$60k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Loopio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Private Equity Round on 2021-03

Consulting • Healthcare • Marketing

Loopio is a leading provider of RFP (Request for Proposal) software, designed to streamline and enhance the proposal management process for businesses. The platform leverages powerful AI capabilities to automate response workflows, manage content, ensure data security, and integrate seamlessly with existing CRM systems like Salesforce. Loopio supports teams in creating accurate, timely proposals, security questionnaires (SQ), and due diligence questionnaires (DDQ), facilitating collaboration and improving efficiency across industries such as software, healthcare, and financial services. Trusted by over 1,500 companies, Loopio is recognized for its innovative approach to content management and superior customer support, rated highly by users on platforms like G2. By offering tools for content automation and a secure library, Loopio helps teams respond faster and with greater accuracy, ultimately winning more business.

📋 Description

• Report to the Manager of Support • Provide personalized assistance to Loopio users by responding to Zendesk support tickets and phone inquiries • Reproduce issues, review logs, and use internal resources to debug problems • Deliver workarounds and solutions to help customers meet deadlines • Provide fast, high-quality email and phone support • Explain complex information in simple, understandable terms • Create and maintain help center resources for customer self-service • Document internal learnings to help teammates solve tickets • Participate in internal training sessions and teach teammates new skills • Partner with the wider Customer Experience team to deliver value and contribute to customer retention • Escalate to Engineering and bring the user voice to software defect prioritization • Share customer product feedback and discuss feature requests with Product and Design • Learn new features and product improvements while maintaining subject-matter expertise • Participate in team huddles to share product learnings • Spot trends and proactively identify team, process, and product improvements

🎯 Requirements

• 1 year experience in a customer-facing role at a SaaS software company • Strong desire and passion for helping and supporting others • Curiosity and strong detective/problem-solving skills • Tech savvy with a strong understanding of, and thirst to learn, new technologies and tools • Previous exposure to support tools such as Zendesk and Jira is nice to have • Excellent written and verbal communication skills with attention to detail • Strong organizational skills, calendar management, and prioritization • Ability to multitask and context switch with ease • Must be legally authorized to work in Canada without employer sponsorship • Must be based within 300 km of Toronto, Ontario, or Vancouver, British Columbia, or be willing to relocate to one of these hubs • Ability to work 10am–6pm PT / 1–9pm ET core working hours

🏖️ Benefits

• Equity • Day in lieu when flexible scheduling is required to cover absences, illness, statutory holidays, or unforeseen circumstances • Ongoing feedback and regular 1-on-1s • Dedicated professional mastery allowance for learning support • Health and wellness benefits starting day 1 • MacBook laptop • Monthly phone and internet subsidy • Work-from-home budget • Flexible co-working locations in Ontario and British Columbia • Supportive remote-first culture with opportunities for connection • Townhalls, AMA sessions, and company celebrations • Employee Resource Groups • Award-winning workplace