Collections Agent – High Value At Risk

Job not on LinkedIn

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 $40k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Protect the bank’s value proposition, reduce assignments to third parties and maximize liquidation of worked portfolios • Work primarily on high value at risk accounts • Apply collection policies and procedures to minimize financial losses and maintain customer relations • Advise customers on payment options • Negotiate amicable solutions using debt collection practices and Canadian privacy and collection laws • Educate customers on their contractual obligations • Handle sensitive customer situations decisively and effectively • Respond to customer inquiries and escalations and arrange additional information through branch, telephone or written correspondence • De-escalate irate customers and manage difficult interactions • Identify root causes of delinquency and issues and provide appropriate solutions • Assess unique situations and make decisions balancing risk reduction, loss minimization and customer loyalty • Interview customers and update financial, demographic and security profiles • Ensure documentation is complete and accurate • Identify and recommend operational, process and procedure improvements • Engage customers in mutual problem solving and create tailored solutions • Identify financial, legal and reputational risks and engage management • Share best practices and specialized knowledge with teammates and the collections organization • Collaborate with multiple lines of business to mitigate risk and improve performance and compliance • Comply with BMO and line-of-business policies, standards, guidelines and controls • Maintain BMO’s professional image, Code of Conduct, confidentiality and security standards • Drive decision-making based on facts, data, observation and analysis • Communicate and present information to various management levels • Research, gather and analyze data; lead or support work and recommend solutions to management • Represent the business unit as a subject matter expert in inter-departmental policy and procedure implementation and meetings • Adapt collections strategies based on audit, governance, compliance, market and legislative findings • Perform other duties and special projects as required

🎯 Requirements

• Extensive knowledge of Retail lending products and collection procedures • In-depth knowledge of Privacy Legislation and the Collection Act • Knowledge of hardship solutions for delinquent clients beneficial • Knowledge of debt collection practices and Canadian Privacy and Collection laws and processes • Extensive understanding of secured and unsecured portfolios • Good working knowledge of Excel, Word, Microsoft Office and other software • Good working knowledge of Strata, ECP, angular tool, TSYS, Optimizer and MDIF • Good working knowledge of financial statements, Bank OSFI standards and Business Recovery Planning • Good practical knowledge of business computer systems • Excellent knowledge of collection processes and procedures • Knowledge of skip tracing techniques and good skip tracing skills • Excellent verbal and written communication skills • Professional and courteous phone manner • Strong interpersonal, analytical, negotiation and decision-making skills • Demonstrated ability to resolve difficult client exchanges through high-quality, service-oriented interactions • Ability to work independently or as part of a small team in a busy, fast-paced environment • Availability Monday–Friday from 8:00 am to 10:30 pm with weekly rotation of day/evening shifts • Availability Saturday 8:00 am to 4:00 pm on a bi-weekly rotation • Availability Sunday 1:00 am to 8:00 pm on a bi-weekly rotation

🏖️ Benefits

• Flexible work schedule including possible work from home position • Working environment that values equity, diversity, inclusion and growth • In-depth training and coaching • Manager support and network-building opportunities • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses • Other perks and rewards • Accommodations available on request for candidates taking part in all aspects of the selection process