Inbound Analyst, Fraud

🔥 56 minutes ago

🇨🇦 Canada – Remote

💵 $40.5k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Handle inbound customer calls related to suspected fraud, unauthorized transactions, account restrictions, and card security concerns • Investigate potentially fraudulent activity by reviewing account details, transaction history, and available fraud detection tools • Authenticate customers and assess account risk in accordance with bank policies, procedures, and regulatory requirements • Make risk-based decisions regarding account restrictions, card closures, transaction verification, and fraud mitigation actions • Educate customers on fraud prevention, account security, and available banking protections • Accurately document customer interactions, investigative findings, and actions taken • Identify and escalate suspicious activity, emerging fraud trends, and high-risk situations • Resolve customer inquiries while balancing customer experience with effective fraud risk management • Meet established service level, quality, productivity, and compliance standards • Collaborate with internal partners and support groups to resolve complex fraud cases and customer concerns • Maintain knowledge of fraud trends, bank products, procedures, and regulatory requirements • Contribute ideas and feedback to improve fraud processes, operational efficiency, and customer experience • Apply sound judgment and critical thinking to make risk-informed decisions that protect customers, bank assets, and the organization's reputation

🎯 Requirements

• Strong customer service and communication skills • Ability to investigate, analyze, and resolve complex customer situations • Demonstrated problem-solving and decision-making abilities • Strong attention to detail and documentation skills • Ability to work in a fast-paced, high-volume call center environment • Experience in fraud prevention, financial services, banking operations, or customer service is an asset • Knowledge of fraud risk management, banking products, and regulatory requirements is considered an asset • Strong collaboration, organizational, and time management skills • Proficiency using multiple systems and applications simultaneously

🏖️ Benefits

• Performance-based incentives • Discretionary bonuses • Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request for candidates taking part in all aspects of the selection process