Service Coordinator – Risk and Controls

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $55.5k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎲 Risk

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BMO U.S.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

BMO U. S. is a diversified financial services company operating in the United States. It offers a broad range of financial products and services including personal and business banking, mortgage services, investments, financial planning, insurance, and wealth management. Additionally, it provides commercial loans, commercial mortgages, and other financial solutions tailored for small businesses and large enterprises. The company places a strong emphasis on customer service and offers digital and cross-border banking solutions to meet the needs of diverse clients. BMO U. S. is also involved in asset management and capital markets operations, making it a full-service financial institution.

📋 Description

• Support and provide service for BMO’s Investment Operations business stakeholders and customers • Execute Investment product and service processes in accordance with financial and regulatory controls and operational guidelines • Develop solutions and recommendations based on business strategy and stakeholder needs • Advise assigned business groups on solution implementation • Support strategic initiatives with internal and external stakeholders • Respond to standard and non-standard inquiries from internal business partners and external customers • Monitor and track performance and address issues • Analyze data and information to provide insights and recommendations • Prepare regular and ad hoc reports and dashboards • Build change management plans and lead or participate in readiness, planning, stakeholder management, execution, evaluation, and sustainment activities • Develop communication plans, tailored messaging, and distribution channels • Coordinate and schedule work and forecast resources as needed • Coordinate team workflow, including work assignment, quality control, training, coaching, and problem resolution • Process transactions, inquiries, and audit/reconciliation activities • Analyze and resolve complex issues or escalate them as required • Act as primary backup to team members and backup to the manager • Evaluate exceptions and engage senior management for resolution • Design and develop tools and training programs and deliver training as needed • Act as day-to-day vendor contact and support vendor solution implementation and maintenance • Contribute to continuous improvement of business processes and procedures • Participate in planning, testing, and implementation of projects, products, services, and processes • Process transactions accurately and timely while meeting service-level agreements • Check and reconcile information and documentation for accuracy and completeness • Collaborate with stakeholders and maintain effective relationships to deliver business objectives • Maintain understanding of regulatory requirements and operational risks • Support development of tools and training focused on business results

🎯 Requirements

• Typically 4–6 years of relevant experience • Post-secondary degree in a related field of study or equivalent combination of education and experience • In-depth knowledge and experience using relevant systems and technology • In-depth knowledge and understanding of business unit products, services, processes, and controls • In-depth knowledge of risk and regulatory requirements of the business • Good prioritization skills • In-depth customer service skills • In-depth PC skills, including MS Word, Excel, and PowerPoint • Ability to multitask in a fast-paced environment • Technical proficiency gained through education and/or business experience • In-depth verbal and written communication skills • In-depth collaboration and team skills • In-depth analytical and problem-solving skills • In-depth influence skills • In-depth data-driven decision-making skills • Ability to apply BMO’s Risk Management Framework and comply with policies, laws, and regulations

🏖️ Benefits

• Health insurance • Tuition reimbursement • Accident and life insurance • Retirement savings plans • Performance-based incentives • Discretionary bonuses • Other perks and rewards • In-depth training and coaching • Manager support • Network-building opportunities • Accommodations available on request during the selection process