Account Lead

Job not on LinkedIn

🔥 11 minutes ago

🇨🇦 Canada – Remote

💵 $65k - $75k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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CBI Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1974

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

CBI Health is a Canadian network of rehabilitation and allied health clinics providing physiotherapy, massage therapy, chiropractic care, concussion care, occupational therapy and a range of injury rehabilitation services (sports, personal injury, motor vehicle and workplace injury support). With locations across Canada it serves patients directly through clinic appointments and central booking, and also partners with employers, funders and other clinics to deliver coordinated care.

📋 Description

• Facilitate and coordinate regular checkpoints with representatives of designated Accounts • Maintain oversight of clinical files through collaborative contacts between clinicians and Account representatives • Provide effective referral review in collaboration with Accounts • Work with the National Manager on challenging files and requests outside typical service delivery pathways • Monitor Key Performance Indicators through communication with the Business Services team and internal escalation methods • Respect and apply rehabilitation care models and review their application by clinical teams • Ensure programs and models align with referral goals, typically with a strong vocational focus • Ensure accessibility to service, assessment and treatment services, documentation, reporting, communication and case management meets or exceeds standards • Review scheduling practices and service delivery for consistency in achieving expected clinical outcomes • Collaborate to resolve execution gaps and identify opportunities for team and program/service improvements • Collaborate with other Account Managers to innovate service delivery and achieve strong clinical outcomes, stakeholder experience, duration of care and durable outcomes

🎯 Requirements

• A bachelor's degree in a related discipline • 3 or more years of experience in a clinical or similar disability coordination role (e.g., Case Manager, Rehabilitation Coordinator) • Experience in the health, rehabilitation or vocational sectors is required • Experience in disability insurance sector, either in an insurer or employer role • Mental health experience is an asset • Ability to deliver timely, professional and responsive service to clients • Comfortable facilitating and negotiating care planning • Must be located within Canada

🏖️ Benefits

• Competitive compensation with comprehensive benefits and rewards package • Group health, dental and vision benefits, paid 100% by the employer • Remote working environment • Work–life balance and a focus on quality of life • Accommodations throughout the hiring process