Bilingual Caseworker

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Manage assigned projects and/or cases • Provide first-point-of-contact support for calls, emails, and customer requests • Resolve questions and issues related to HR processes and systems • Record questions and requests, communicate resolutions, and update records using case-management tools • Follow up with customers and conduct additional research as needed • Maintain communication with customers until requests are resolved • Provide telephone support for patients, healthcare professionals, and funding bodies • Support funding and access issues, including private, public, and special access programs • Support compliance programs • Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers • Implement pharmaceutical and biotechnology market-research initiatives • Make significant volumes of outbound calls for patient programs • Document activities in program-specific databases • Attend refresher and specialized product/program training • Provide feedback on protocols, databases, processes, and interdepartmental relationships • Communicate case-management information to managers and colleagues during absences • Participate in training new caseworkers, including shadowing and call monitoring • Report all adverse events to assigned units/departments • Perform other assigned duties and tasks

🎯 Requirements

• Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar fields, generally obtained through a two-year associate's degree program or equivalent combination of experience and education • A minimum of one (1) year experience in customer service • Bilingual in Canadian French and English • Ability to multitask • Attention to detail • Strong problem-solving skills • Experience in the medical and pharmaceutical field is an asset • Working knowledge of Word, Excel, and Outlook • Effective oral and written communication skills • Strong organizational skills • Ability to establish and manage budgets and expenses • Strong interpersonal, leadership, presentation, and negotiation skills • Advanced knowledge of the pharmaceutical distribution industry • Working knowledge of automated warehouse operating systems • Strong business and financial acumen • Strong analytical and mathematical skills • Ability to consistently meet deadlines • Knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities