Bilingual Caseworker

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Provide first-line contact for calls, emails, and customer requests related to HR processes and systems • Record questions and requests, communicate resolutions, and update records using case-management tools • Follow up with customers and conduct additional research as needed • Maintain customer communication until requests are resolved • Provide accurate, consistent, and timely responses to routine HR process, system, and policy inquiries • Perform basic administrative processing, transaction approvals, data entry, and document verification • Guide associates on company practices and tools, including the intranet, ESS, and MSS • Escalate complex cases to the appropriate Level 2 specialist or Level 3 COE representative • Manage incoming and outgoing forms and information and scan documents • Identify and resolve customer issues and anticipate customer needs • Meet performance measures for call resolution, average response speed, case response, and case/call quality • Manage assigned projects and cases • Provide telephone support for patients, healthcare professionals, and funding bodies regarding funding/access and compliance programs • Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with healthcare providers • Implement pharmaceutical and biotechnology market-research initiatives • Document activities in program-specific databases • Attend refresher and specialized training courses • Provide feedback on protocols, databases, processes, and interdepartmental relationships • Communicate case-management updates to managers and trained colleagues during absences • Participate in training new caseworkers, including shadowing and call monitoring • Report adverse events to assigned units/departments • Perform other duties and tasks as required

🎯 Requirements

• General education in business administration, accounting, sales, marketing, computer science, or a related field, typically acquired through completion of a four-year bachelor’s degree program or an equivalent combination of experience and education • Broad training in fields such as business administration, accounting, sales, marketing, computer science, or similar disciplines, generally obtained through completion of a two-year associate degree program or an equivalent combination of experience and education • At least one (1) year of customer service experience • Normally, 1 to 3 years of related experience in a similar role, HR administration, or customer service • Bilingual proficiency in Canadian French and English • Ability to multitask • Strong attention to detail • Strong problem-solving skills • Experience in the medical or pharmaceutical field is an asset • Working knowledge of Word, Excel, and Outlook • Ability to communicate effectively both orally and in writing • Ability to establish and manage budgets and expenses • Excellent interpersonal, leadership, presentation, and negotiation skills • Advanced knowledge of the pharmaceutical distribution industry • Working knowledge of automated warehouse operating systems • Strong business and financial acumen • Strong analytical and mathematical skills • Ability to consistently meet deadlines • Knowledge of Microsoft Word, Excel, PowerPoint, and other Microsoft Office programs

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family-building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities