Bilingual Nurse Case Manager – 12 month contract

Job not on LinkedIn

🔥 4 minutes ago

🇨🇦 Canada – Remote

💵 $62.4k - $97.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Administer and adhere to case-management protocols, including patient enrolment, clinical monitoring, data collection, ongoing follow-up, patient/caregiver education, compliance, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary healthcare providers • Manage program files and documentation, accurately recording activities in the program-specific database • Act as the primary contact for assigned patient caseloads or clinics • Coordinate communication preferences with site contacts • Manage the program phone line and make significant volumes of outbound calls • Participate in pharmaceutical and biotechnology market research initiatives with healthcare professionals and patients • Attend ongoing refresher and specialized product/program training • Provide feedback on protocols, databases, processes, and inter-departmental relationships • Communicate case-management information to managers, pod members, and program-trained colleagues during planned absences • Participate in training new caseworkers, including shadowing and call monitoring • Report adverse events to assigned units/departments • Perform other assigned duties, tasks, and projects

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field • A minimum of one (1) year experience in customer service • Bilingualism (French/ English) is required • Canadian French and English bilingual proficiency • Experience in the medical and pharmaceutical field is an asset • Strong customer service skills • Action-oriented, proactive, forward-thinking, and solution-focused problem-solving mindset • Ability to multitask • Effective oral and written communication skills • Effective interpersonal and organizational skills; attention to detail • Ability to consistently meet deadlines • Excellent problem-solving skills and ability to resolve issues effectively and efficiently • Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office Programs • Ability to establish and manage budgets and expenses • Excellent leadership, presentation, and negotiation skills • Knowledge of ABC policies and procedures

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities