Bilingual Case Management Coordinator

🔥 34 minutes ago

🇨🇦 Canada – Remote

đź’µ $40.3k - $45.3k / year

⏰ Full Time

🟢 Junior

đź’¬ Bilingual

🚫👨‍🎓 No degree required

đź‘» Ghost score 0%

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🗣️🇫🇷 French Required

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Logo of Medavie

Medavie

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

đź“‹ Description

• Set up new disability benefit applications accurately and follow up to obtain missing information within specified timeframes • Perform administrative duties, including invoice payment and information follow-ups • Complete documented processes for new claims, claim closures, and CPP/QPP applications • Respond to disability-related client inquiries by telephone and in writing, handling approximately 30 calls per day • Set up systems and input data in claims management and payment systems • Manage financial responsibilities for income replacement benefits, including benefit calculations, offsets, and payments • Prepare letters using templates, formatting documents, and proofreading for errors • Gather information to assess disability benefit applications and maintain disability files • Communicate with stakeholders and manage multiple tasks

🎯 Requirements

• Post-secondary education in a related field or equivalent work experience • Minimum six months experience in an administrative role, preferably in a health care or health service setting • Customer service experience preferred • Knowledge of medical terminology and/or experience as a medical secretary considered an asset • High attention to detail • Comfortable being on the phone • Strong customer service focus • Ability to complete financial calculations using tools provided • Excellent computer skills with superior knowledge of Microsoft Office suite of products • Bilingualism (English and French) is mandatory • Ability to work a 7.5 hour shift, Monday through Friday, between 8:00am and 6:00pm

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Opportunities for personal and professional growth • Flexible work options • Meaningful experiences • Supportive leadership • Accommodations or adjustments during recruitment • Performance-based incentive programs for eligible employees

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