Gestionnaire de cas, bilingue

🔥 30 minutes ago

🇨🇦 Canada – Remote

💵 $45.9k - $71.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Adhere to company processes and program-specific policies and SOPs • Administer case-management protocols supporting patient enrolment, clinical monitoring, data collection, follow-up, patient and caregiver education, treatment compliance, therapy disruption or discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers • Manage program files and documentation and accurately record activities in the program database • Act as the primary contact for assigned patients or clinics • Coordinate communication preferences with site contacts • Manage the program phone line and conduct significant outbound calling • Participate in pharmaceutical and biotechnology market research initiatives with healthcare professionals and patients • Attend refresher and specialized product or program training • Provide feedback on protocols, databases, processes, and interdepartmental relationships • Communicate case-management information to managers, pod members, and trained colleagues during planned absences • Participate in training new caseworkers through shadowing and call monitoring • Report adverse events to assigned units or departments • Perform other assigned duties, tasks, and projects

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required • Minimum of 1 year of experience in customer service • Bilingualism in French and English required • Canadian French proficiency • Experience in the medical and pharmaceutical field is an asset • Strong customer service skills • Ability to communicate effectively orally and in writing • Effective interpersonal and organizational skills; attention to detail • Ability to consistently meet deadlines • Excellent problem-solving skills • Ability to multitask • Ability to establish and manage budgets and expenses • Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs • Ability to use company systems and programs effectively • Ability to resolve issues effectively and efficiently • Ability to communicate with unilingual English-speaking customers, patients, or cross-functional peers

🏖️ Benefits

• Medical, dental, and vision care • Comprehensive wellness benefits covering physical, emotional, financial, and social aspects • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process and employment