Field Case Manager

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Customize program elements to meet the needs of assigned prescribing physicians • Review patient status and assist physicians with patient enrolment and payer forms • Identify coverage obstacles and communicate them to the Program Manager • Build relationships with physicians and physician office staff and provide office support • Resolve issues for assigned physicians • Train physicians and clinics on programs and manufacturer-approved initiatives • Liaise with physicians and provide feedback to the Program Manager • Complete program, expense, timesheet, mileage, and other required reports • Welcome patients and capture required information • Provide reimbursement guidance and coordinate public/private coverage activity • Track patient services to expedite therapy access • Navigate financial assistance, pharmacy selection, drug delivery, and therapy coordination • Refer patients with clinical questions outside program materials to healthcare providers • Report adverse and severe adverse events according to standard operating procedures • Train and support new Field Case Managers and assist peers • Maintain relationships with the Patient Support Program team • Participate in physician meetings and continuing medical education events • Provide in-service presentations to physicians with Pharmaceutical Representatives • Maintain communication with program stakeholders • Perform other assigned duties and participate in standby/on-call coverage as required

🎯 Requirements

• Bachelor’s degree in health care or a related discipline, or a nurse diploma • Minimum five years of experience in healthcare, pharmaceutical, insurance, or related industry • Active RN or RPN/LPN registration with the College of Nurses in the province of employment • Case management experience preferred • Minimum three years of nursing experience in a clinic setting is an asset • Availability to travel within an assigned territory; some overnight travel may be required • Valid driver’s license, current auto insurance, and reliable transportation for regional travel • Experience across various therapeutic areas is an asset • Knowledge of private and public reimbursement structures, systems, and processes • Experience with reimbursement navigation, special authorization, appeals processes, and field-based reimbursement support and consultation • Strong analytical skills, including interpretation of regulations and legislation • Fluency in French and English is an asset • Ability to have daily contact with unilingual English-speaking customers, patients, or cross-functional peers

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities