Gestionnaire de cas, Bilingue

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $45.9k - $71.9k / year

⏰ Full Time

🟢 Junior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Assist reimbursement processes for coverage-related requests across customer operations and patient support workflows • Coordinate benefits documentation, case updates, follow-up activities, and reimbursement support communications • Resolve routine reimbursement issues, documentation gaps, and workflow exceptions • Maintain accurate case records, reimbursement documentation, and system updates • Monitor reimbursement trends, recurring issues, and escalation indicators • Work with internal and external stakeholders to clarify reimbursement requirements and support case resolution • Contribute to process improvements, workflow updates, and operational readiness efforts • Support Cencora’s patient and provider support and pharmaceutical commercialization services in Canada through Innomar Strategies

🎯 Requirements

• Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar fields, generally obtained through a two-year associate's degree program or equivalent combination of experience and education • Minimum of one (1) year of experience in customer service • Bilingual in Canadian French and English • Ability to multitask • Attention to detail • Strong problem-solving skills • Experience in the medical and pharmaceutical field is an asset • Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs • Effective oral and written communication skills • Strong organizational, interpersonal, leadership, presentation, negotiation, analytical, mathematical, and business skills • Knowledge of pharmaceutical distribution industry • Working knowledge of automated warehouse operating systems • Ability to consistently meet deadlines • Ability to establish and manage budgets and expenses • Knowledge of ABC policies and procedures

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process