Nurse Case Manager

🔥 6 minutes ago

🇨🇦 Canada – Remote

💵 $43.8k - $68.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Cencora

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Provide support to patients and health care providers regarding Patient Support services, diseases, and therapies • Assist patients and caregivers with assessments related to Patient Support services • Liaise between patients, families, and health care providers regarding medication access • Address inquiries about program services, disease states, and products • Support patient adherence through ongoing disease- and product-related assistance • Refer patients to health care providers for clinical questions beyond program materials • Document patient information and interactions in electronic patient records • Conduct ongoing file reviews and update records to reflect patient journeys • Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse event reporting, and liaison with primary health care providers • Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives • Coordinate and track patient services according to KPIs to expedite therapy access • Participate in specialized therapy training sessions and pharmaceutical meetings • Attend patient meetings and conferences and work with patient associations and advocacy groups as needed • Coordinate with health care providers, pharmacies, and infusion/injection clinics on treatment logistics and issue resolution • Communicate with the manager, team, and client regarding patient case management • Assist with training new Nurse Case Managers and provide feedback on protocols, databases, processes, and interdepartmental processes • Report adverse events and severe adverse events according to program procedures

🎯 Requirements

• Diploma in health care or a related field • Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required • Ability to solve problems and work both independently and as part of a team • Strong analytical and problem-solving skills • Ability to work effectively across different functions and within a small team • Excellent teamwork skills and willingness to provide feedback • Ability to consistently deliver high-quality professional work at a detailed level in a fast-paced environment • Strong team leadership skills, including leading, managing, motivating, and training a high-performing team • Experience delegating and assigning tasks/work within a team • Ability to think logically, clearly, and conceptually while demonstrating creativity and innovation

🏖️ Benefits

• Medical, dental, and vision care • Comprehensive wellness benefits covering physical, emotional, financial, and social aspects of wellness • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process

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