Personal Care Specialist

🕒 Yesterday

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serve as the consistent primary contact for patients throughout their medication journey • Guide and support patients with reimbursement, copay management, and pharmacy coordination • Communicate with patients to gather information and educate them on program services, injection training, pharmacy options, and coverage support • Coordinate and maintain prescription coverage and renewals • Interact with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely medication access • Collaborate with Field Case Managers and the broader care network on patient onboarding and ongoing support • Adapt services for diverse clinic and pharmacy models and connect with preferred pharmacy teams and biologic coordinators as required by territory • Anticipate challenges, proactively solve problems, and provide tailored patient guidance • Manage adverse event reporting and perform additional program support or ad hoc duties • Handle patient calls as part of a patient queue

🎯 Requirements

• Bilingualism (English/French) is an asset (requirement for province of Quebec) • Experience in customer service setting • High School Diploma/GED or equivalent experience required • 3+ years of experience in pharmacy support, prior authorization processing, insurance verification, or healthcare administrative roles required • Health Insurance Portability and Accountability Act (HIPAA) or applicable compliance training required • Exceptional customer service skills and phone etiquette • Detail and results oriented, with strong analytical and organizational skills • Excellent time management and sense of urgency • Ability to collaborate effectively and work autonomously in a remote home office environment • Strong written and verbal communication skills in English and French (for Quebec/New Brunswick) • Ability to manage multiple priorities and adapt to change and ambiguity • Proficiency with Microsoft Office and confidence using technology • Commitment to continuous improvement and adherence to program standards • Post-secondary education certificate, diploma, or degree (preferred) • Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset) • Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred) • Associate's degree in healthcare administration, life sciences, pharmacy technology, or a related field or equivalent experience preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Full-time employment • Remote work from a dedicated home office