Program Relations Manager

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $77k - $120.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serve as the primary point of contact for healthcare professionals supporting navigation of patient support program requirements • Liaise between patient support programs and healthcare providers to relay updates, requirements, and process changes • Facilitate information flow among parties to streamline the patient support journey • Develop relationships with physicians and office staff to maintain patients enrolled in patient support programs • Provide triage support and facilitate access to patient support services • Collect patient information and clinical data • Coordinate private and public reimbursement activity with patient support programs or insurers • Assist patients with pharmacy services when needed • Monitor patient journeys, address barriers or delays, and proactively resolve or escalate issues • Coordinate medical notes required for reimbursement coverage • Receive and review documents from patient support programs • Confirm reimbursement navigation outcomes • Identify process improvements and maintain communication • Complete expense, mileage, and other required reports within specified timelines • Plan travel to physicians’ offices on an agreed schedule • Attend continuing medical education events and report new activities • Provide in-service presentations to key opinion leader physicians • Fulfill other assigned duties, including potential on-call responsibilities

🎯 Requirements

• Bachelor’s degree in health care or a related discipline • Minimum five (5) years of experience in healthcare, pharmaceutical industry, or related experience • PSP and case management experience preferred • Health Care professional registration within the province (e.g. RN, RPN, Pharmacist) is an asset • Minimum three (3) years in a clinical setting is an asset • Available to travel within an assigned territory; some overnight travel may be required • Valid Driver’s License, current auto insurance policy, and access to reliable transportation for regional travel • Experience and background in various therapeutic areas is an asset • Minimum five (5) years in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support • Background in business administration (pharmaceutical) sales and marketing is an asset • Knowledge of private and public reimbursement structures, systems, and processes • Experience with reimbursement navigation, special authorization, appeals process, and conducting field-based reimbursement support and consultation • Strong communication and interpersonal skills for effective patient and healthcare provider interactions • Proven ability to organize time, set priorities, and multitask to meet competing deadlines • Fluency in French and/or English may be required depending on program and geographic location • Strong customer service skills • Strong business acumen • Strong analytical skills • Strong critical thinking skills • Ability to communicate effectively orally and in writing • Effective interpersonal and leadership skills • Effective organizational skills and attention to detail • Ability to consistently meet deadlines

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process

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