Senior Caseworker, Bilingual

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $55k - $86.3k / year

⏰ Full Time

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Determine the appropriate level of quality assurance oversight for various computer and IT systems. • Coordinate requirements documentation, as well as the preparation, development, maintenance, and execution of complex quality assurance test plans, scenarios, and scripts. • Review unit testing documentation for validated systems before quality assurance and user acceptance testing. • Create test plans and summary reports. • Design test scenarios and configuration data for functional, integration, challenge, and regression testing. • Conduct testing activities in live environments and execute approved test scenarios. • Document defects and organize triage meetings with stakeholders. • Notify Change Management when approval is granted to proceed with the production release of tested code. • Provide support for security, performance, and automated testing, as well as environment preparation. • Participate in the creation and updating of process and application documentation. • Facilitate user acceptance testing and oversee test plans for assigned products. • Manage assigned projects and/or cases. • Implement call centre programs and provide telephone support to patients, healthcare professionals, and payers. • Administer case management protocols, including clinical follow-up, data collection, ongoing monitoring, compliance, treatment interruptions, and adverse event reporting. • Document every activity in the program-specific database. • Participate in professional development and specialized training. • Provide feedback on protocols, databases, processes, and interdepartmental relationships. • Participate in training new caseworkers, including call shadowing and monitoring. • Report all adverse events to the relevant units/departments.

🎯 Requirements

• At least three (3) years of related experience with increasing responsibilities in software testing or quality assurance. • Bachelor’s degree in Software Engineering or a healthcare-related field. • Experience testing healthcare, pharmacy, or ERP applications; pharmacovigilance experience is preferred. • Experience with integration testing or API testing. • Experience with automated test management tools. • Hands-on experience working with validated systems in a regulated industry. • A minimum of two (2) years of customer service experience; experience in the medical, pharmaceutical, and/or insurance industry is an asset. • Bilingual proficiency in French and English, both written and verbal, is an asset. • Highly organized with strong attention to detail. • Strong proficiency in Microsoft applications, including Outlook, Word, Excel, and PowerPoint. • Flexibility to work shifts; hours of operation are 8:00 a.m. to 8:00 p.m. • Ability to apply critical thinking skills to solve problems. • A minimum of two (2) years of experience working for a patient support program. • Experience working in a call centre environment is an asset. • Strong written and verbal communication and interpersonal skills, including effective telephone etiquette when communicating with diverse audiences, such as internal stakeholders, healthcare professionals, and patients. • Proven ability to manage time, set priorities, and multitask to meet competing deadlines. • University degree in a related field or equivalent. • Experience with GxP systems validation is an asset. • Experience auditing IT and validated systems is an asset. • Experience creating and reviewing standard operating procedures (SOPs) is an asset. • Ability to use enterprise automated testing tools. • Experience with HP Quality Center, Jira, or Zephyr is an asset. • Working knowledge of CDS, office services, HP testing tools, or equivalent testing tools. • Strong analytical, problem-solving, and conceptual skills. • Ability to communicate effectively, both orally and in writing. • Demonstrates a strong work ethic, reliability, and initiative in pursuing new skills. • Advanced knowledge of the pharmaceutical distribution industry. • Working knowledge of automated warehouse operating systems. • Strong business and financial acumen. • Strong analytical and mathematical skills. • Ability to work in a fast-paced environment and consistently meet deadlines. • Ability to communicate effectively both orally and in writing; fully bilingual. • Strong knowledge of Microsoft Word, Excel, PowerPoint, and other Office programs. • In-depth knowledge of patient support programs. • Strong technical skills and the ability to learn new software and databases quickly.

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family-building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process