Sales Operations Specialist, Bilingual – French/English

Job not on LinkedIn

🕒 4 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Sales Operations

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cloudli Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1982

📡 Telecommunications

☁️ SaaS

🤝 B2B

Telecommunications • SaaS • B2B

Cloudli Communications is a business-focused cloud communications provider that delivers cloud phone/UCaaS, IP fax, alerts/notification services, SIP trunking, call center features, and managed connectivity (Internet access, cellular wireless, SD‑WAN Lite). Cloudli targets small-to-medium organizations and industry verticals such as healthcare, retail, construction/real estate, education, professional services and government through partner channels and direct services. Their product portfolio emphasizes reliable, secure and compliant IP fax for healthcare, scalable alerts/notifications for large-scale messaging, and cloud voice/telephony integrations (including Microsoft Teams), positioned as managed and hosted communications solutions for businesses.

📋 Description

• Maintain and optimize CRM data in Salesforce, Dynamics, or HubSpot • Monitor pipeline hygiene, enforce data standards, and support territory and account assignments • Build and maintain sales playbooks, process documentation, and internal SOPs • Produce weekly/monthly dashboards covering pipeline, forecast accuracy, bookings, churn, and partner performance • Analyze sales trends and provide insights to leadership • Support quota planning, territory modeling, and performance tracking • Validate quotes for accuracy, pricing compliance, serviceability, and product configuration • Coordinate order entry, porting requests, LOAs, service checks, and provisioning handoffs • Ensure contracts, MSAs, addendums, and partner forms are complete and compliant • Track order status, resolve discrepancies, and communicate updates to sales and partners • Liaise between Sales, Engineering, Provisioning, Billing, Customer Support, and Product • Troubleshoot service availability, billing code, order delay, and configuration issues • Support channel partners with quoting, documentation, and operational guidance • Train new hires and partners on CRM usage, quoting tools, product catalog, and internal workflows • Create and maintain enablement materials, cheat sheets, and process guides • Support adoption of new tools, systems, and operational enhancements • Identify sales-cycle bottlenecks and propose workflow improvements • Partner with IT/Product to implement CRM enhancements, CPQ updates, and automation opportunities • Participate in cross-department projects to improve order flow, partner experience, and revenue accuracy

🎯 Requirements

• 2–5 years of experience in Sales Operations, Revenue Operations, or Sales Support • Experience in telecom, UCaaS, VoIP, mobility, fiber, or other communications-based industries • Strong proficiency with CRM platforms and reporting tools • Excellent communication, organization, and problem-solving skills • Ability to manage multiple priorities in a fast-moving environment • Bilingual (French/English) • Experience with CPQ systems, provisioning workflows, or telecom billing platforms preferred • Familiarity with Power BI, Tableau, or similar analytics tools preferred • Understanding of telecom concepts (DIDs, porting, SIP, serviceability, rate decks, etc.) preferred • Project management or process improvement experience preferred

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