Engineering Manager, Enablement

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $150k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

👻 Ghost score 0%

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Coconut Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Coconut Software is a market leader in providing appointment scheduling, advisor optimization, and lobby management solutions specifically designed for financial institutions such as banks and credit unions. Their platform helps increase operational efficiency and customer experience by ensuring that customers connect with the right experts at the right time. Coconut Software offers a comprehensive suite of features, including video banking, reporting and analytics, and integrations with existing systems, to streamline the services financial institutions provide. Their solutions help drive profits by increasing product sales and improving customer satisfaction and loyalty.

📋 Description

• Lead, coach, and develop engineers through hiring, onboarding, 1:1s, feedback, performance management, and career growth • Build stable, high-trust teams and foster learning from incidents • Lead teams with roadmap-driven and operational/customer-focused work rhythms • Create knowledge-sharing, cross-training, and pairing opportunities • Own intake, triage, prioritization, and capacity planning • Partner with Product Management and Product Design to shape requirements and align enablement work with the product roadmap • Convert the Enablement roadmap into team plans, objectives, and success measures • Re-sequence work as business and customer needs change • Guide teams in delivering quality, secure, well-documented SDLC work • Own on-call schedules, incident-playbook training, and incident response support • Facilitate blameless incident reviews and action-item follow-through • Track and report delivery and health metrics, including reliability, cloud cost, and developer experience • Champion automation and continuous improvement • Guide technical design discussions, review plans, and make domain decisions • Partner on technical standards, reference architectures, and paved-road tooling • Help teams adopt AI-assisted ways of working • Support customer implementations and integrations with Professional Services and Enterprise clients • Work cross-functionally to remove dependencies and blockers • Help define and champion department-wide standards and processes

🎯 Requirements

• Proven experience running engineering enablement, such as platform engineering, DevOps/SRE, or data engineering • Minimum 3 years of people leadership experience • Proven experience managing engineering teams, including coaching, mentoring, performance management, and goal setting • Prior hands-on engineering experience in an enablement domain • Working knowledge of cloud infrastructure, CI/CD, observability, web application development, and/or modern engineering practices • Experience owning intake, prioritization, and capacity planning without a dedicated Product Manager • Experience leading on-call teams, including incident response, playbooks, and blameless reviews • Comfortable working directly with Enterprise clients and technical teams • Effective stakeholder relationship management across teams • Foundational understanding of AI/LLM tools and interest in applying them to business and customer problems • Experience leading more than one enablement discipline simultaneously is a nice to have • Experience in fintech, banking, enterprise SaaS, or platform/API-based products is a nice to have

🏖️ Benefits

• Flex-time and flex-days through Cabana Days • Supported, flexible work environment • Professional development, learning, and career opportunities • Regular 1:1 coaching with your leader and executive team connection • Health and dental benefits, virtual care, and disability top-up from day 1 • Virtual mental health and EAP platform • WealthSimple GRSP and matching • Annual Wellness Benefit ($1000 per year) • Remote work anywhere in Canada • Employee options • Internet subsidy on each paycheck • Tiki Bucks Incentive Program and bonuses • Competitive salaries based on experience and expertise