Lead Product Manager – Contract

Job not on LinkedIn

🔥 40 minutes ago

🇨🇦 Canada – Remote

💵 $130k - $170k / year

⏳ Contract/Temporary

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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Coconut Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Coconut Software is a market leader in providing appointment scheduling, advisor optimization, and lobby management solutions specifically designed for financial institutions such as banks and credit unions. Their platform helps increase operational efficiency and customer experience by ensuring that customers connect with the right experts at the right time. Coconut Software offers a comprehensive suite of features, including video banking, reporting and analytics, and integrations with existing systems, to streamline the services financial institutions provide. Their solutions help drive profits by increasing product sales and improving customer satisfaction and loyalty.

📋 Description

• Report to the Chief Product & Engineering Officer • Drive company-level growth, product vision, strategy, and a data-driven roadmap • Lead multiple core product offerings for financial-institution customers • Partner with Engineering to develop platform capabilities and customer experiences • Help define the future of the platform using AI and self-service tools • Align cross-functional business and technology teams around goals and insights • Give product demos and present to internal and external stakeholders • Identify and prioritize AI opportunities and translate them into responsible, testable product experiences • Develop AI prototypes and customer experiments • Support, share knowledge with, and mentor Product team members and Product Owners • Improve product management tools, processes, and workflows • Manage the product roadmap, milestones, customer requirements, metrics, epics, and OKRs • Maintain alignment between Product and Engineering on requirements and product direction • Ensure products and releases launch correctly and on schedule • Meet customers to understand needs and friction points • Validate requirements and products with customers and Customer Success • Advocate for customer needs and manage feature requests • Conduct product and market research and contribute to product positioning • Understand development costs and product overhead • Help set pricing to meet revenue and profitability goals

🎯 Requirements

• 8+ years of product management experience • Experience in SaaS or banking is advantageous • Ability to collaborate with Engineering and market-facing departments • Conflict management, change management, and leading by influence skills • Technical background, including APIs and integrations • Experience working with technical teams on AI-enabled products • Practical understanding of LLMs, structured data, model limitations, evaluation, privacy, security, and usage economics • Excellent written and verbal communication skills • Growth mindset and professional growth through teaching or mentorship • Knowledge of design principles for mobile and web • Success defining and launching products that meet or exceed business objectives • Experience managing multiple products in parallel as part of a portfolio strategy • Strategic and tactical execution skills • Business sense and ability to use data to develop and prioritize strategic objectives • Ability to travel to customers or the head office, possibly up to once a quarter

🏖️ Benefits

• Cabana Days with flex-time and flex-days • Supported, flexible work environment • Professional development, learning, and career opportunities • Regular 1:1 coaching with your leader and connection to the executive team • Health and dental benefits, virtual care, and disability top-up starting from day 1 • Virtual mental health and EAP platform • Wealthsimple GRSP and matching • Annual Wellness Benefit ($1000 per year) • Remote work anywhere in Canada • Employee Options • Internet subsidy on each paycheck • Tiki Bucks Incentive Program and bonuses