Product Manager, Documentation Systems

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 C$60 - C$70 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Versapay

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $4M Post-IPO Debt on 2019-11

B2B • Fintech • SaaS

Versapay is a company offering a collaborative accounts receivable (AR) network designed for industry-leading AR automation and B2B payment solutions. The platform provides tools to automate AR tasks, manage cash applications, and facilitate B2B payments across channels, integrating with ERP systems like Microsoft Dynamics, NetSuite, and Sage Intacct. Versapay's solutions help teams collaborate effectively over the cloud, reducing manual processing and improving cash flow. The company focuses on simplifying the invoice-to-cash process using artificial intelligence, enhancing customer experience with easy-to-use portals, and offering comprehensive digital payment methods. Versapay also supports large-scale B2B transactions worldwide, promoting efficiency and environmental benefits through digital invoicing.

📋 Description

• Own the full documentation surface: in-product Help, implementation guides, support runbooks, and release notes • Decide what gets documented, rewritten, or retired • Build customer-focused information architecture • Define and own documentation metrics including release coverage, page freshness, no-result Help searches, and related support volume • Design and build an AI-assisted documentation pipeline using tickets, pull requests, release artifacts, and recorded demos • Build evaluation processes to detect convincing but incorrect generated content • Automate change detection, terminology and style enforcement, screenshot capture, and publishing • Own and evolve the MadCap Flare and repository-based documentation toolchain • Partner with Product and Engineering to define documentation requirements in the definition of done • Build terminology and style standards across four ERP surfaces • Design documentation change-detection and revalidation processes and own the SLA • Learn products through hands-on use • Write migration guides, error taxonomies, and integration behavior documentation

🎯 Requirements

• 5+ years owning an outcome rather than a queue: product management, implementation or solutions consulting, technical program management, support engineering, developer experience, or technical enablement • Comfortable in Git, on a command line, and in a codebase you did not write • Demonstrated experience automating your own work • Practical experience shipping something real with an LLM, including evaluating its output and catching it being wrong • Direct exposure to customers in difficulty through implementation, support escalation, solution consulting, professional services, or training • Ability to learn a complex product without a specification and remember what was confusing while learning it • Proven ability to influence product managers and engineers you do not manage • Comfort with prioritization and saying no • MadCap Flare experience, complex enterprise system familiarity, docs-as-code or CI-driven publishing, B2B fintech/payments/accounts receivable exposure, and internal tool-building experience are nice to have, not required