Healthcare Call Center Representative

🕒 September 12

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Handle telehealth-based phone calls and email inquiries • Manage a steady volume of incoming customer calls while navigating multiple systems • Answer questions about services, provider availability, insurance coverage, and visit costs • Assist patients with scheduling virtual consultations • Provide technical assistance with enrollment, scheduling, joining telehealth visits, and account information • Investigate incorrect costs, refund requests, and insurance coverage issues; escalate cases to billing • Guide patients through self-service options for visit history, sick slips, prescription information, and medical records • Gather patient feedback on provider quality, self-service usability, and visit connectivity • Complete virtual training and nesting program

🎯 Requirements

• Open flexibility to work across 24/7/365 hours of operation • Availability to work weekends • High school diploma, GED, or college degree • Successful completion of a 3-week virtual training class and 1 week of nesting, with 100% attendance • Successful completion of customer service assessment and computer-based typing test • Successful completion of a background check • Great problem-solving skills • Ability to effectively multitask • Excellent communication skills • Home internet connection with at least 25 Mbps download and 10 Mbps upload speed • Ability to hardwire the work computer directly to the home modem via Ethernet • Satellite and wireless internet are not acceptable • Quiet, distraction-free, clutter-free workspace with no unauthorized people or electronics during working hours • Ability to learn and navigate three systems and handle an average of 20 calls per day

🏖️ Benefits

• Health benefits (medical, dental, vision) available on the first day of employment • Paid time off accrued after 180 days of employment • Fully work from home • Employer-provided equipment: computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables • Mandatory training is paid • Retirement savings plan • Paid holidays • Life and disability insurance • Voluntary dental and vision programs • Potential bonus or incentive based on business need