Senior Account Manager, Education Sector

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $100k - $126k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Convera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Convera is a company that provides global payment solutions and risk management services to businesses and individuals. With a presence in over 200 countries and territories, Convera offers services like international vendor payments, currency conversion, and cash management. They cater to a diverse range of sectors including education, financial institutions, and healthcare. Convera is particularly focused on aiding global commerce through streamlined cross-border transactions and helping clients manage currency risks with strategies like forward contracts and options.

📋 Description

• Manage and grow a portfolio of key education accounts across Canada • Develop and maintain relationships with executive leaders, strategic decision-makers, and operational stakeholders • Conduct regular business reviews and strategic planning sessions • Drive customer retention, satisfaction, and long-term partnership growth • Serve as the primary liaison between customers and internal departments • Share customer feedback, market insights, and strategic recommendations to support product and service improvements • Resolve complex customer issues and escalations • Identify and execute cross-sell and upsell opportunities • Increase account penetration and share of wallet through strategic account planning and consultative engagement • Generate referrals, references, and introductions across campuses, departments, and institutions • Support contract renewals, pricing discussions, and expansion opportunities • Collaborate with Partner Managers and affiliated service providers on comprehensive solutions • Coordinate implementation, adoption, and ongoing value realization • Maintain expertise in Canadian higher education trends, challenges, regulations, and opportunities • Advise institutions on best practices, operational improvements, and innovative approaches • Monitor account performance, utilization, customer health, and satisfaction metrics • Prepare account plans, forecasts, business reviews, and executive-level reports • Ensure compliance with company policies, contractual obligations, regulatory requirements, and service standards

🎯 Requirements

• Bachelor's degree in Business, Education, Marketing, or a related field, or an equivalent combination of education and experience • 7+ years of experience in strategic account management, customer success, sales, business development, or relationship management • Experience working with Canadian universities, colleges, educational institutions, or education-related organizations is strongly preferred • Proven success managing complex customer relationships and driving revenue growth within existing accounts • Demonstrated ability to engage effectively with executive leadership and operational stakeholders • Strong consultative selling, negotiation, problem-solving, and stakeholder management skills • Exceptional verbal, written, presentation, and interpersonal communication skills • Highly organized, self-motivated, and able to work independently in a remote environment • Willingness to travel periodically within Canada

🏖️ Benefits

• Competitive salary • Opportunity to earn a bonus (dependent on performance) • Great career growth and development opportunities in a global organization • Corporate benefits • Health coverage • Retirement savings options • Paid time off • Wellness resources