Application Support Engineer

🔥 12 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Application Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Crypto.com

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

₿ Crypto

💳 Fintech

🔐 Security

Crypto • Fintech • Security

Crypto. com is a leading cryptocurrency platform that offers trading, buying, and selling services for Bitcoin, Ethereum, and over 350 other cryptocurrencies. It supports transactions in EUR and allows users to pay via SEPA and Apple/Google Pay, depending on jurisdiction. The platform is known for its regulatory compliance and high security standards, with over 100 million users worldwide. Crypto. com also offers products like Crypto Basket for portfolio diversification, on-chain staking for passive income, and the DeFi Wallet for P2P trading. With a commitment to user security and regulatory adherence, Crypto. com holds numerous security certifications and licenses globally. It aims to put cryptocurrency in every wallet and provides various tools for trading, earning rewards, and understanding the crypto market.

📋 Description

• Provide L2/L3 support for the firm’s cryptocurrency trading business • Provide technical support to Sales, business users, institutional customers, and retail customers, focusing on application support, API support, and network connectivity • Identify and resolve production incidents with end-to-end ownership • Collaborate with technical and business support teams and escalate and resolve incidents in a timely manner • Own release activities, participate in audit reviews, and execute business continuity planning exercises • Ensure process management meets ITIL best-practice standards, SLAs, and client expectations • Monitor and automate application and infrastructure alerts to maintain system stability and uptime • Maintain knowledge repositories and standard operating procedure documentation • Identify improvements, optimize processes, automate manual tasks, and improve service levels

🎯 Requirements

• 2+ years of production support experience, preferably within the Banking or Financial Service industry • Experience with UNIX commands for debugging, SQL, and Bash/Python scripting • Previous experience supporting FIX protocol and APIs is required • Strong technical understanding of Linux/Java-based systems • Exposure to Cloud Technology and DevOps utilities • Knowledge of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities • Service-oriented with strong incident handling and troubleshooting skills • ITIL certification preferred • Excellent written and verbal communication skills in English • Experience supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domains • Ability to work under high pressure, handle multiple priorities, meet demanding deadlines, and maintain attention to detail • Self-starter able to quickly learn new concepts, business areas, and technologies • Open to shift work and weekend support