Payment Technical Support

Job not on LinkedIn

🕒 June 22

🇨🇦 Canada – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Constellation Payments

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💳 Fintech

🤝 B2B

🛍️ eCommerce

Fintech • B2B • eCommerce

Constellation Payments is a leading payment platform in North America, dedicated to providing seamless payment solutions for Constellation's six operating groups in the USA and Canada. As a trusted payment partner, they offer credit and debit processing, SaaS fee collection, and ACH processing, catering to a variety of payment needs including card-present, eCommerce, and recurring billing. By leveraging API documentation, integration support, and specialized industry expertise, Constellation Payments empowers businesses to streamline financial processes, enhance revenue potential, and improve customer satisfaction. Their platform supports over 4,000 merchants, offering real-time reporting and customized portal options. Constellation Payments is a registered agent for Worldpay under Fifth Third Bank.

📋 Description

• Serve as the escalation point for Tier 1 technical support issues • Troubleshoot payment gateway, API, webhook, tokenization, and transaction processing issues • Analyze logs, API calls, and transaction data to identify root causes • Collaborate with Engineering, QA, and Product teams to resolve issues • Assist merchants and partners with integrations, SDK configuration, and best practices • Update internal documentation and knowledge base resources • Provide recurring issue feedback to product teams • Participate in on-call rotation as required • Perform additional responsibilities assigned by leadership to support departmental and organizational objectives

🎯 Requirements

• 2–4 years of experience in technical support or client-facing engineering • Strong knowledge of REST APIs, JSON, authentication, and webhooks • Understanding of payment processing concepts including settlement, chargebacks, tokenization, and PCI compliance • Experience with Postman, Splunk, or comparable debugging platforms • Strong written and verbal communication skills • Ability to work independently and collaboratively in a fast-paced environment • Experience with ticketing systems such as Zendesk, Jira, or Salesforce • Strong understanding of payment fee models, transaction lifecycle processes, and industry-standard payment processing practices • Experience with payment platforms such as Stripe, Adyen, or Authorize.Net preferred • Basic knowledge of scripting or query languages such as Python and SQL preferred • Familiarity with SaaS and cloud-based technology environments preferred • Must be eligible to travel to the USA without restrictions; any required visa must be secured beforehand • Must have pre-existing legal authorization to work in the United States of America • No visa sponsorship available

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance plans • 15 paid vacation days annually • 5 paid sick days annually • 1 paid personal day annually • Employee Share Program (Ticker: CSU.TO) • 100% remote-first work model • Flexibility to work from home or a location of choice within Canada