Perseus Group, Constellation Software
10,000+ employees
Founded 1997
🤝 B2B
☁️ SaaS
B2B • SaaS
Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.
Customer Experience Specialist
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🔥 0 minutes ago
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Perseus Group, Constellation Software
10,000+ employees
Founded 1997
🤝 B2B
☁️ SaaS
B2B • SaaS
Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.
📋 Description
• Analyzing customer feedback, behavior, and experience metrics • Identifying trends, pain points, and opportunities for improvement • Partnering cross functionally to translate customer insights into actionable recommendations • Creating dashboards, reports, and presentations to share insights with stakeholders • Monitoring CX metrics and assessing the effectiveness of changes over time
🎯 Requirements
• Bachelor's degree or equivalent experience • 3 to 7 years experience in CX, analytics, or a related field • Strong analytical, communication, and stakeholder management skills.
🏖️ Benefits
• Equal opportunity employer • Commitment to diversity and inclusion. • Professional development opportunities
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