Vice President, Professional Services

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🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $189k - $231k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 0%

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Perseus Group, Constellation Software

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10,000+ employees

Founded 1997

🤝 B2B

☁️ SaaS

B2B • SaaS

Perseus Group is a part of Constellation Software Inc. , focused on investing in and building enduring software businesses. With operations in over 100 vertical markets and a family of more than 800 companies, Perseus Group specializes in acquiring B2B software companies that provide mission-critical solutions for niche markets. Their approach involves offering permanent capital, fostering a culture of excellence, and ensuring recurring revenue through SaaS or maintenance models. The group emphasizes continuous improvement, empowered leadership, and integrity in all operations.

📋 Description

• Provide executive oversight across all professional services projects, including complex, multi-site and multi-workstream programs • Serve as executive escalation point for strategic implementations and travel to key customer locations • Establish and improve implementation methodology and governance with phases, stage gates, decision rights, quality controls, and escalation paths • Ensure implementations meet documentation, validation, traceability, change-control, and compliance expectations of regulated pharmaceutical manufacturing • Design the Professional Services operating model and team structure • Recruit and retain talent and create hiring plans balancing internal capacity with partner resources • Build delivery leadership, succession, development paths, coaching, and performance practices • Own the Professional Services P&L, including revenue, gross margin, delivery cost, project profitability, subcontractor spend, and investment priorities • Develop demand, backlog, capacity, skills, and utilization forecasts and translate them into staffing and partner plans • Establish billable-utilization targets while protecting delivery quality and employee sustainability • Implement project financial management covering estimation, staffing, margin tracking, change control, billing readiness, and corrective action • Develop and own the integration-partner strategy and build a scalable qualified partner ecosystem • Establish joint planning, delivery assurance, performance scorecards, escalation protocols, and executive partner relationships • Partner with Sales on discovery, solution shaping, delivery strategy, estimation, proposals, statements of work, and executive presentations • Align go-to-market strategy, implementation positioning, account priorities, and growth plans with Sales and Customer Success • Create strong transitions from sale to delivery and implementation to Support • Collaborate with Product, Engineering, Support, Finance, and Legal to improve implementation readiness and resolve systemic delivery issues

🎯 Requirements

• 10+ years of progressive experience in enterprise software professional services • Substantial leadership responsibility for complex implementation portfolios and distributed teams • Experience delivering large enterprise MES, manufacturing, ERP, or similarly mission-critical operational systems • Pharmaceutical or regulated life sciences manufacturing experience strongly preferred • Experience building or materially improving implementation methodology, project governance, resource management, and delivery best practices at scale • Direct experience owning and managing a Professional Services P&L • Strong command of revenue forecasting, gross margin, project economics, backlog, capacity, and billable utilization • Experience creating and managing a systems-integration or implementation-partner strategy, including partner enablement and delivery governance • Executive-level customer leadership experience • Strong commercial judgement and experience supporting complex sales cycles, scoping, estimation, contracting, and change control • Bachelor's degree in engineering, technology, business, or a related field • Willingness to travel 20-40% as required

🏖️ Benefits

• Equal opportunity employer • Accommodations available on request for candidates taking part in all aspects of the selection process

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