Manager, HR Service Delivery – Technology

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Dexterra Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2014

🏢 Enterprise

⚡ Energy

Enterprise • Energy • Construction

Dexterra Group is a leading provider of integrated facilities management and operational services across Canada and the United States. They offer a diverse range of services including facility management and operations, workforce accommodations, energy services, and forestry services. Dexterra Group caters to various sectors such as airports, transit, construction, defense, education, energy and resources, government, healthcare, and retail. Their approach focuses on partnering with clients to create and optimize exceptional experiences, providing innovative solutions tailored to individual client needs. Dexterra is committed to safety, quality, and community engagement, leveraging extensive regional expertise to ensure the success of their clients' operations.

📋 Description

• Lead the remaining Dayforce implementation activity for HR-owned modules, including configuration, testing, issue resolution, cutover, go-live, and stabilization • Act as the HR technology owner and subject matter expert for Dayforce HR modules, with a focus on governance, data integrity, compliance, and alignment to business requirements • Oversee workflows, forms, security roles, system configuration, integrations, testing, documentation, change control, and release-related activity • Coordinate closely with Payroll, Workforce Management, IT, Finance, HRSC, and business stakeholders to resolve system and process issues • Establish and manage the post-go-live support model, including intake, issue tracking, escalation, vendor support, documentation, and clear accountabilities • Lead, coach, and develop a team of HCM analysts and HR Service Delivery coordinators, building technical, reporting, and service delivery capability • Improve HR service delivery processes, intake channels, service standards, case/request management, escalation practices, and knowledge documentation • Use HR data, service trends, reporting, dashboards, and issue analysis to identify root causes and recommend practical improvements • Develop a roadmap for future Dayforce enhancements, upgrades, integrations, reporting improvements, and process optimization • Translate complex system, process, and data concepts into clear guidance for HR, business leaders, and executive stakeholders.

🎯 Requirements

• 7+ years of progressive experience in HR technology, HCM systems, HR operations, shared services, service delivery, or a related environment • Deep hands-on Dayforce HCM experience across multiple modules such as Core HR, Benefits, Onboarding, Recruiting, Compensation, Analytics/Reporting, workflows, configuration, security roles, forms, data management, integrations, testing, issue resolution, and post-go-live support • Experience supporting or leading HCM implementation, stabilization, governance, and continuous improvement work • Strong understanding of HR service delivery, shared services, HR operations, SOPs, process governance, issue management, data governance, security, compliance, and reporting • Proven people leadership experience, including the ability to lead technical and service delivery resources through implementation and steady-state support • Strong analytical and problem-solving skills, with the ability to assess issues, identify root causes, and develop practical solutions • Strong communication skills, including the ability to explain technical and process concepts clearly to HR, business, IT, and executive audiences • Experience working across multiple stakeholders, including HR, Payroll, IT, Finance, vendors, and business leaders • A degree in Human Resources, Business Administration, Information Systems, or a related field • A Human Resources designation, HCM certification, or project/change management certification would be considered an asset.

🏖️ Benefits

• Award winning safety culture • Supportive team environment with room to grow together • A flexible hybrid work model • Professional dues support • Employee Referral Program