Team Lead, HR Service Centre

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $70k - $80k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dexterra Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2014

📦 Logistics

🏥 Healthcare

⚡ Energy

Logistics • Healthcare • Energy

Dexterra Group is a leading provider of integrated facilities management and operational services across Canada and the United States. They offer a diverse range of services including facility management and operations, workforce accommodations, energy services, and forestry services. Dexterra Group caters to various sectors such as airports, transit, construction, defense, education, energy and resources, government, healthcare, and retail. Their approach focuses on partnering with clients to create and optimize exceptional experiences, providing innovative solutions tailored to individual client needs. Dexterra is committed to safety, quality, and community engagement, leveraging extensive regional expertise to ensure the success of their clients' operations.

📋 Description

• Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation • Coach, mentor, and provide practical guidance to HR Service Centre Coordinators • Help prioritize work, coordinate team coverage, and maintain consistent service delivery • Serve as the first point of escalation for complex or non-standard inquiries • Support onboarding and training for new team members and reinforce standard processes and service expectations • Complete quality checks, identify recurring issues, and recommend practical improvements • Maintain procedures, templates, checklists, and knowledge resources • Work with HR, Payroll, IT, and business stakeholders to resolve issues and support process or system changes

🎯 Requirements

• 3–5 years of HR experience in HR Operations, HR Shared Services, Employee Services, or a similar HR support environment • Experience as a Team Lead, Senior Coordinator, or in another role providing day-to-day coaching and support to a team • Strong customer service skills and a practical, people-focused approach • Excellent organization, attention to detail, and follow-through • Sound judgement and a high degree of professionalism, discretion, and confidentiality • Strong communication and problem-solving skills, with the confidence to address issues constructively • Ability to balance individual responsibilities, shifting priorities, and team support in a fast-paced environment • Experience working with HR systems, case-management tools, and employee data • Bilingual English and French is a bonus

🏖️ Benefits

• Remote work model • Supportive team environment with room to grow together • Employee Referral Program • Award winning safety culture • Certified as a Great Place to Work 2025-2026 • Accommodation available upon request at all stages of the selection process