Manager, Professional Services – Enterprise SaaS

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🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $133.8k - $181k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Dotmatics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Dotmatics is an AI-powered scientific intelligence platform that specializes in data management and workflow automation specifically for multimodal scientific discovery. It facilitates adaptive lab workflows, enhances collaboration across various scientific disciplines, and integrates advanced predictive analytics to accelerate research and development. With a suite of products, including solutions for bioinformatics, cheminformatics, and flow cytometry, Dotmatics supports researchers in making informed decisions, streamlining operations, and driving innovation in drug discovery and materials science.

📋 Description

• Lead and develop a high-performing team of technical and scientific Professional Services professionals across North America • Build team capability through coaching, career development, skills planning and recruitment • Provide leadership and subject-matter guidance for Lab Orchestration and laboratory automation engagements • Support development of Lab Orchestration delivery methodology, implementation patterns, best practices and reusable knowledge • Provide oversight and governance for complex and strategic customer programmes • Lead or support strategic customer engagements from discovery and proof of concept through implementation and production adoption • Act as a senior consultant, translating scientific and laboratory workflows into practical technical and service solutions • Collaborate with Sales and Solutions on pre-contract and solution-definition activities • Partner with Product and Engineering to provide implementation feedback and shape Lab Orchestration capabilities • Develop scalable Services delivery approaches using automation, AI-assisted delivery, reusable assets and standardised offerings • Drive utilisation, revenue and margin performance across the team • Review Statements of Work and Services agreements with Sales and Legal • Monitor project and contract performance, work in progress, forecasts, delivery risk and financial performance • Manage subcontractors and delivery partners • Conduct solution and delivery peer reviews for strategically important or high-risk engagements • Identify operational improvements across Professional Services • Collaborate within a multinational, cross-functional organisation

🎯 Requirements

• Significant experience within Professional Services, consulting or enterprise technology delivery • Demonstrated people leadership experience • Experience in scientific software, laboratory informatics, laboratory automation or a related enterprise SaaS environment • Experience leading, coaching and developing technical or scientific Professional Services teams • Experience with laboratory automation, Lab Orchestration, scientific instrument integration or closely related laboratory technologies • Understanding of laboratory workflows and translating scientific and operational requirements into implementable solutions • Experience delivering complex enterprise SaaS, laboratory informatics or scientific software implementations • Experience working across interconnected laboratory systems, instruments, software and scientific data workflows • Experience consulting with enterprise customers and engaging scientific and technical stakeholders • Experience supporting solutions through discovery, proof of concept, implementation and production adoption • Experience managing Services financial performance, including utilisation, revenue, margin and delivery forecasting • Experience developing repeatable methodologies, reusable assets or standardised Services offerings • Experience using automation and emerging technologies, including AI, to improve Professional Services delivery • Experience managing multiple concurrent customer engagements and identifying delivery, technical and commercial risk • Ability to operate effectively in a global, matrixed organisation • Laboratory robotics and automation platforms experience may be advantageous • Scientific instrument connectivity and integration experience may be advantageous • Experience with ELN, LIMS, SDMS, CDS or related scientific systems may be advantageous • Experience in pharmaceutical, biotechnology, chemicals or other scientific R&D organisations may be advantageous

🏖️ Benefits

• Dynamic, remote-friendly environment • Collaborative, global team environment • Equal opportunity workplace with support and connection at work