Application Support Analyst

Job not on LinkedIn

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $53.6k - $76.5k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Duck Creek Technologies

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🛡️ Insurance

☁️ SaaS

🏢 Enterprise

💰 $230M Private Equity Round on 2020-06

Insurance • SaaS • Enterprise

Duck Creek Technologies is a leading provider of comprehensive software solutions for the insurance industry, specifically focusing on property and casualty (P&C) insurance. Their platform offers a suite of core system solutions, including policy, billing, claims, and analytics. With a strong emphasis on low-code configurability, Duck Creek enables insurers to quickly implement changes and launch new products to meet market needs. The company also emphasizes partnerships with leading technology innovators to deliver enhanced customer experiences and streamline operations for insurers around the world.

📋 Description

• Deliver technical support and troubleshooting for Duck Creek Technologies' software applications • Provide first-line technical support, respond to user inquiries, and resolve incidents • Monitor application performance and system health to ensure optimal uptime and performance • Investigate application issues, identify root causes, and implement resolutions • Escalate complex issues to senior team members or specialized departments • Assist with deploying application updates, patches, and system enhancements • Document incidents, troubleshooting steps, and resolutions in support knowledge bases • Identify recurring issues and recommend long-term solutions to improve system performance • Perform routine maintenance, monitor logs, conduct system checks, and apply patches • Use monitoring tools to track performance metrics and identify risks or bottlenecks • Collaborate with application development and infrastructure teams to resolve issues and implement new features • Adhere to established service level agreements for response and resolution times • Participate in training and stay current on system updates, application changes, and new functionalities

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field • 1-2 years of experience in application support, IT operations, or a similar technical support role • Strong problem-solving and troubleshooting skills • Knowledge of application monitoring tools and system health metrics • Strong written and verbal communication skills • Understanding of IT environments, including basic networking, infrastructure, and cloud technologies • Familiarity with enterprise software release cycles and deployment processes • Knowledge of incident, problem, and change management processes • Strong organizational skills and attention to detail • Basic knowledge of Agile and DevOps methodologies as they relate to application support • Analytical skills to evaluate performance trends and suggest improvements • Legally authorized to work in the country of the job location • Preferred: Experience with Duck Creek Technologies products or similar enterprise software • Preferred: Knowledge of IT service management frameworks such as ITIL • Preferred: Experience in the insurance technology sector or related industries

🏖️ Benefits

• Flexible work environment • Employer-sponsored health, dental, and vision benefits • Life and disability insurance • Retirement savings support, including an RRSP program (3% employer match) • Paid statutory holidays, vacation, and other paid leaves in accordance with applicable provincial standards • Employee Assistance Program (EAP) • Annual bonus compensation may be available, subject to plan terms and individual eligibility • Travel: 10-25%