Manager, Customer Identity & Access Management – CIAM

🕒 April 23

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EQ Bank | Equitable Bank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1970

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

EQ Bank | Equitable Bank is a Canadian financial institution that provides a wide range of banking products and services. They offer residential mortgage products, commercial lending, insurance lending, and reverse mortgages. In addition to lending, the bank provides savings and investment solutions such as high-interest savings accounts (HISAs) and Guaranteed Investment Certificates (GICs). Equitable Bank is a member of the Canada Deposit Insurance Corporation (CDIC), ensuring protection for customer deposits. The bank is committed to financial literacy and support for diverse communities in Canada.

📋 Description

• Define and maintain the CIAM strategy and multi-year roadmap aligned with business growth, digital transformation, and enterprise security objectives. • Continuously assess business priorities, customer experience needs, regulatory drivers, and industry trends to shape CIAM capability evolution. • Regularly re-prioritize CIAM initiatives based on changing business needs, risk posture, and market developments. • Act as a trusted advisor to IAM leadership and senior stakeholders on CIAM investments, trade-offs, and sequencing. • Establish and evolve measurable outcomes for the CIAM roadmap. • Partner with business, product, and digital teams to understand customer journeys, growth objectives, and pain points. • Translate business requirements into clear CIAM capability requirements, outcomes, and success measures. • Facilitate alignment between business expectations and security, privacy, and technology constraints. • Communicate CIAM strategy, direction, and decisions clearly to both technical and non-technical stakeholders. • Drive alignment with architecture and wider cyber security stakeholders on platform-level patterns, risk trade-offs, and decision points. • Define, maintain and drive CIAM governance frameworks, standards, and guardrails covering customer authentication, authorization, identity lifecycle, and consent. • Assess new and emerging customer authentication and CIAM tools, patterns, and services, recommending adoption where appropriate.

🎯 Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • Master’s degree (MBA, MSc, or equivalent) is an asset. • 7-8+ years of experience in IAM or security domains, with a strong focus (3+ years) in Customer IAM (CIAM). • Demonstrated experience leading CIAM strategy, governance, or platform direction in a customer-facing environment. • Proven ability to work closely with business and product stakeholders to deliver identity capabilities aligned to business outcomes. • Strong working knowledge of CIAM concepts including customer authentication, federation, authorization, identity lifecycle, and consent. • Hands-on experience with Auth0 and Okta, and the ability to quickly assess and adopt new customer authentication tools and services. • Solid understanding of industry standards and protocols (e.g., OAuth 2.0, OpenID Connect, SAML). • Strong ability to reason CIAM solutions at engineering depth (configuration, integration patterns etc.) • Proven capability to estimate technical effort and delivery complexity for IAM initiatives. • Experience making and defending technical trade-off decisions in collaboration with architects, engineers, and vendors.

🏖️ Benefits

• Competitive discretionary bonus • Market leading RRSP match program • Medical, dental, vision, life, and disability benefits • Employee Share Purchase Plan • Maternity/Parental top-up while you care for your little one • Generous vacation policy and personal days • Virtual events to connect with your fellow colleagues • Professional development and comprehensive Career Development program