Business Development Manager, French Bilingual

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💸 Finance

💳 Fintech

🏦 Banking

Finance • Fintech • Banking

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Manage and grow a portfolio of existing Clover merchants by identifying opportunities to expand their use of Clover's software ecosystem. • Conduct proactive outreach through assigned customer lists, inbound inquiries, referrals, and account-based engagement strategies. • Consult with business owners to understand operational challenges, business goals, and opportunities for growth. • Recommend and demonstrate Clover’s premium software solutions, including industry-specific applications and value-added services designed to improve business performance. • Drive software upgrades, feature adoption, and account expansion by delivering tailored recommendations aligned to merchant needs. • Manage the sales process from discovery through close while ensuring a seamless customer experience. • Partner with onboarding, implementation, customer success, and support teams to drive successful deployment and ongoing adoption of software solutions. • Maintain accurate customer records, activity tracking, pipeline management, and forecasting within CRM systems. • Develop strong relationships with existing merchants to increase retention, customer satisfaction, and lifetime value.

🎯 Requirements

• Bilingual proficiency in both French and English. • 0-1+ years of experience in B2B sales, account management, customer success, or customer-facing business development roles. • 0-1+ years of experience conducting consultative conversations and identifying customer business needs. • 0-1+ years of experience with CRM and pipeline management tools such as Salesforce. • 0-1+ years of equivalent combination of educational background, related experience, and/or military experience. • 2+ years of success in B2B sales, account management, software sales, customer success, upselling, or cross-selling environments (great to have). • Strong communication, relationship building, and problem solving skills. • Experience selling SaaS, POS, business software, or technology solutions to small and medium-sized businesses (SMBs) (great to have). • Familiarity with merchant services, payment processing, or acquiring environments (great to have). • Experience managing customer portfolios, account planning, and revenue expansion initiatives (great to have). • Direct experience with the Clover platform or similar POS and business management software ecosystems (great to have).

🏖️ Benefits

• Fuel Your Life wellness program with activities and rewards to support total well-being • Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program • No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members • Recognition through Living Proof, with points redeemable for merchandise and gift cards • Eight Employee Resource Groups to build connection and inclusion • RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP) • Comprehensive extended health care and vision benefits, plus dental coverage • Company-paid Basic Life and AD&D, with optional life and AD&D coverage available • Company-paid Short-Term Disability and Long-Term Disability income protection • Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits