Event Production, Client Success Manager

🔥 50 minutes ago

🇨🇦 Canada – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• 9 open roles for a team of 17.

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From Day One

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

👥 HR Tech

🌍 Social Impact

B2B • HR Tech • Social Impact

From Day One is a company focused on exploring and promoting corporate values, such as diversity, responsibility, and transparency, through conferences and other platforms. It facilitates discussions and shares insights from HR leaders and business executives about culture shifts and innovative HR practices aimed at strengthening relationships within organizations. By organizing conferences and creating content, From Day One provides a forum for businesses to engage in meaningful conversations about employee engagement, social impact, diversity, and inclusion.

📋 Description

• Run the full production process for assigned conferences from the 180-day milestone through post-event wrap-up • Lead milestone production meetings • Create detailed run-of-show schedules and venue layouts • Manage room capacity against final content and expected attendance • Manage A/V teams on visual and audio production needs • Review and manage rental orders and vendor requirements • Hire and coordinate temporary event staff • Own vendor contracts across venue, catering, A/V, rentals, video, and photography • Manage catering selections and final guarantees • Build and maintain event budgets and track costs as scope changes • Place badge, program, and signage orders and coordinate shipping and staff travel • Produce virtual events on platforms such as Zoom • Serve as point of contact for sponsors and manage event logistics • Administer sponsor deliverables, including advance materials, shipping, and presentation media • Assign sponsor table locations and confirm sponsor and speaker registrations • Conduct post-event feedback calls and contribute to renewal rates and customer satisfaction scores

🎯 Requirements

• 4-year college/university degree at minimum • Strong academic background • Minimum of 3 years of full-time, professional post-graduation experience • Direct experience producing complex events, including corporate or marketing events, executive gatherings, conferences, trade shows, festivals, or arts events, with accountability for event delivery • Experience as a named point of contact for external clients, sponsors, or partners • Experience working in-house at a corporation at some point in the career, in any function • Experience managing many concurrent events against fixed deadlines • Experience owning event budgets and vendor contracts • Comfort with project management software such as ClickUp, Asana, or Monday as a daily working tool • Outstanding organizational and time management skills • Excellent verbal and written communication skills • Willingness to travel regularly for events

🏖️ Benefits

• Full-time salaried position • Starting salary of $75,000 CAD per year • Opportunities for regular advancement and raises • Remote position • Availability to meet stakeholders in or near the greater Toronto area if requested

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