Service Manager

🔥 6 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Cover the Dallas–Fort Worth service area • Provide local customer interface and day-to-day work direction for assigned personnel • Use customer contract knowledge to ensure obligations are met • Prioritize service, assign personnel, and follow up on commitments • Hire and develop service-team talent, including staffing and performance-development decisions • Share on-call or service-call escalation • Function as Site Leader and manage customer relationships at assigned sites • Ensure service quality through frequent customer contact and formal quality reviews • File accurate expense, time, and service reports for direct reports • Track and analyze financial performance with MSD and/or ASL when required • Maintain approved parts inventory and manage vendor service delivery processes when required • Maintain technical knowledge of standards for safe and effective use of medical equipment • Instruct hospital personnel on equipment operation, diagnostics, effective use, and repair when required • Meet Health and Human Services, Environmental Health and Safety, and other regulatory requirements • Communicate and partner effectively with teammates and colleagues • Complete quality and compliance training • Report customer quality or compliance concerns • Document work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties accurately and promptly • Complete one site safety inspection per month • Ensure test equipment is tracked and fully calibrated on time

🎯 Requirements

• Associate's or Bachelor's degree in a related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment • Minimum of 4 years’ experience as a Biomedical/Imaging Technician • Two years of progressive team leadership experience supervising and coaching technical personnel and resolving customer relations issues • Qualified experience in a customer service environment with knowledge of customer account coordination • Experience managing financial and administrative requirements • Strong communication and presentation skills, including communicating technical issues clearly to customers • Ability to analyze metrics and reports (SEDs) • Proficiency in electronic documentation using technological tools such as iPad and iPhone • Familiarity with Microsoft Office • Willingness to travel outside the assigned region • Must have and maintain a valid driver’s license • Legal authorization to work in the United States required • GE HealthCare will not sponsor employment visas now or in the future

🏖️ Benefits

• Professional development • Challenging careers • Competitive compensation • Relocation assistance provided • Equal Opportunity Employer • Drug screen (as applicable) as a condition of employment • Potential customer vaccination mandates may apply to certain employees

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