Service Manager

🔥 6 hours ago

⚜️ Louisiana, Missouri – Remote

⚜️ Louisiana – Remote 🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

🏢 Enterprise

💰 $1.2G Post IPO secondary on 2024-12

Healthcare • Enterprise

GE HealthCare is a global healthcare technology company focused on developing products, technologies, and solutions that improve patient care and healthcare delivery. The company emphasizes innovation, next-generation solutions, and improving wellbeing worldwide. It operates in many countries (offices in 80 countries) and offers career opportunities across early careers and professional roles. GE HealthCare communicates a mission to make healthcare better and champions employee wellbeing, diversity, and equal opportunity.

📋 Description

• Provide local customer interface and day-to-day work direction for assigned personnel • Ensure customer satisfaction and Service Excellence according to contract obligations • Prioritize service, assign personnel, and follow up on commitments • Hire and develop service team talent, including staffing and performance decisions • Share on-call or service call escalation • Function as Site Leader and manage customer relationships at assigned sites • Ensure service quality through frequent customer contact and formal quality reviews • File accurate expense, time, and service reports for direct reports • Track and analyze financial performance with MSD and/or ASL as needed • Maintain approved parts inventory and manage vendor service delivery processes as needed • Maintain technical knowledge of safe and effective medical equipment standards • Instruct hospital personnel on equipment operation, diagnostics, effective use, and repair as needed • Meet Health and Human Services, Environmental Health and Safety, and other regulatory requirements • Communicate and partner effectively with teammates and colleagues

🎯 Requirements

• Associate's or Bachelor's degree in a related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment • Minimum of four years’ experience as a Biomedical Technician • Two years of progressive team leadership experience supervising and coaching technical personnel and resolving customer relations issues • Qualified experience in a customer service environment with knowledge of customer account coordination • Experience managing financial and administrative requirements • Strong communication and presentation skills • Ability to communicate technical issues clearly to customers • Ability to analyze metrics and reports (SEDs) • Proficiency in electronic documentation using technological tools such as iPad and iPhone • Familiarity with Microsoft Office • Willingness to travel outside the assigned region • Valid driver's license must be maintained • Legally authorized to work in the United States • Must successfully complete a drug screen, as applicable • No employment visa sponsorship available now or in the future

🏖️ Benefits

• Relocation support for out-of-state candidates • Professional development • Competitive compensation • Challenging careers • Great work environment • Equal opportunity employment • Relocation assistance provided

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