Technical Program Manager

🔥 2 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

👻 Ghost score 10%

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Guesty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Guesty is a technology company that specializes in providing an all-in-one platform for managing hospitality businesses. Their purpose-built software optimizes and automates various aspects of hospitality operations, enabling businesses to save time, maximize revenue, and enhance guest experiences. With extensive industry expertise and a dedicated team of engineers, Guesty aims to streamline operations and drive growth for its clients in the hospitality sector.

📋 Description

• Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases • Translate business requirements into sophisticated technical solutions and explain complex concepts to clients • Deliver high-impact training and guidance to empower users to become hands-on and self-sufficient in the Guesty Product • Drive proactive product adoption by optimizing client operations and workflows to increase product stickiness • Identify opportunities to use AI tools, AI agents, and automated workflows to scale operational efficiency and client enablement • Partner with Customer Success Managers to manage a shared book of business and support account health and retention • Act as the internal Voice of the Customer by translating client needs into actionable feedback and roadmap priorities for Product teams • Meet or exceed KPI attainment and professional development expectations

🎯 Requirements

• Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment • API literacy • Demonstrated problem-solving skills and creative thinking • Strong communication and presentation skills • Ability to work independently and collaborate with cross-functional teams • Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation • Solid background in navigating complex SaaS environments • Ability to analyze customer configurations and workflows • Experience collaborating with Product organizations to vocalize feature requests and provide tangible feedback • Ability to identify adoption gaps and improve customer setup • Ability to identify trends across account cohorts and use data to track evolving product needs • Proven ability to thrive in a fast-paced environment and embrace change • (Bonus) Practical experience leveraging modern AI tools, LLMs, and intelligent automations • (Bonus) Familiarity with the short-term rental market, OTA landscape, and property management software ecosystem • (Bonus) Foundational understanding of trust accounting, including ledgers, reporting, and bank reconciliations

🏖️ Benefits

• Equal employment opportunities regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law

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