Bilingual Credit and Collections

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $71.2k - $80.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 0%

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Sandvik

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1862

🏭 Manufacturing

💰 Post-IPO Debt on 2022-09

Manufacturing • Mining • Infrastructure

Sandvik is a global, high-tech engineering group that provides innovative solutions aimed at enhancing productivity, profitability, and sustainability within the manufacturing, mining, and infrastructure industries. With a strong focus on engineering and sustainability, Sandvik strives to advance the world through smarter solutions and important shifts. The company is known for its commitment to sustainable practices, innovation, and its supportive policies such as global parental leave. Operating on a global scale, Sandvik continues to be a positive force in shaping the future of industry with expertise and innovation.

📋 Description

• Manage a portfolio of customer accounts from a credit and collections perspective • Proactively monitor accounts receivable aging and follow up on past-due and delinquent balances • Communicate with customers in both English and French via phone and email regarding outstanding invoices and payment commitments • Establish regular collection follow-up schedules and document customer commitments and collection activity • Investigate and resolve payment discrepancies, short payments, deductions, disputed invoices, and other issues delaying payment • Partner with Sales, Customer Service, Finance, and other internal teams to resolve customer account issues • Review customer credit exposure and identify accounts presenting potential credit or collection risks • Assist with new customer credit reviews and ongoing assessment of existing customer accounts • Support the establishment and maintenance of customer credit limits and payment terms • Escalate significant overdue balances, broken payment commitments, or increasing credit exposure as appropriate • Reconcile customer accounts and assist with identifying unapplied or incorrectly applied payments • Maintain accurate customer master data, collection notes, credit documentation, and account records • Provide regular reporting on overdue receivables, collection status, disputes, and higher-risk accounts • Assist with month-end Accounts Receivable and collection activities • Perform general administrative and data maintenance responsibilities related to Credit and Accounts Receivable • Perform required environmental, health, and safety activities, including PPE use and hazard reporting

🎯 Requirements

• Fluent bilingual communication skills in English and French, both written and verbal, are required • Minimum five (5) years of experience in Credit, Collections, Accounts Receivable, or a related finance role preferred • Experience managing a portfolio of commercial or business-to-business customer accounts • Strong collection, negotiation, and problem-solving skills • Ability to confidently discuss overdue balances and payment expectations while maintaining positive customer relationships • Strong attention to detail and ability to manage multiple accounts and competing priorities • Experience investigating account discrepancies and collaborating across departments to resolve issues • Strong Microsoft Excel skills and experience working with ERP and accounting systems • Ability to work independently, take ownership of assigned accounts, and follow issues through to resolution • Post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset • Adherence to the Sandvik Environmental, Health & Safety Policy • Attending health and safety related trainings • Performing Risk Assessments (“Take Five”) prior to each task • Identification and reporting of hazards • Working in a safe manner as reasonably practicable • Wearing the required PPE assigned for each location

🏖️ Benefits

• Pension plan with matching • Competitive health benefits • Dental benefits • Life benefits • Disability benefits • Ongoing development and training • Opportunity to make an impact on division performance • Opportunity to be part of an ambitious team in an industry leading business • Opportunity to reach your full potential • Inclusive and barrier free experience with accommodation available at any stage of the application process