Mental Health Care Coordinator, Bilingual French

Job not on LinkedIn

🔥 1 hour ago

🇨🇦 Canada – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Homewood Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

🧘 Wellness

Healthcare • B2B • Wellness

<Homewood Health> is a Canadian provider of mental health and addiction services offering therapy, counselling, inpatient treatment, and workplace mental health solutions. With a 140-year history, it operates accredited treatment centres and virtual Therapy@Home programs, and delivers employee assistance programs (EFAP) and organizational support to improve resilience, reduce disability risk, and support recovery. Homewood focuses on evidence-based, personalized care for individuals, families, and employers across Canada.

📋 Description

• Coordinate Employee and Family Assistance Program services, including counselling, legal, financial, and nutritional services, by phone and email • Match clients appropriately with services and clinical professionals • Enter client data into the electronic records system while responding to incoming calls • Identify crisis calls and conduct risk assessments • Coordinate transfers to specialists and provide safety planning when necessary • Respond to client complaints, challenges, and feedback regarding EFAP services and eligibility

🎯 Requirements

• Excellent command of English and French, both verbal and written • University degree is preferable; however, a combination of experience and related education will be taken into consideration • Proficiency with Microsoft Office, including Word and Outlook • Ability to learn and adapt to new systems • Ability to listen and remain calm and empathetic under stressful situations • Availability for days, afternoons, and nights in a 24/7 operation, including statutory holidays • Safe, quiet, confidential home office conducive to productive work and compliant with Occupational Health and Safety standards • Consistent internet capability of at least 75 Mbps download speed • Telephone must be physically connected by cable to the router

🏖️ Benefits

• Structured learning experience and stepping-stone toward specialized mental health teams • Potential internship possibilities supporting career progression • Computer, telephone, and headset provided • Equal opportunity workplace committed to accessibility, diversity, equity, and inclusion