Program Manager, Vendor Operations

🕒 5 days ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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HostPapa

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📦 Logistics

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HostPapa is a web hosting company that provides a variety of hosting solutions including shared web hosting, WordPress hosting, VPS hosting, and reseller hosting. They also offer additional services such as domain registration, website building tools, business email services, and security features like SSL certificates. HostPapa prides itself on its 24/7 award-winning customer support available globally, ensuring that customers receive assistance in their preferred language and timezone. With a focus on small businesses, HostPapa aims to empower customers to achieve their online goals with reliable and high-performance hosting services.

📋 Description

• Own the monthly vendor catalog publication cycle end to end, including delta review, end-of-sale handling, plan continuity and publication to partner platforms • Validate catalog and price-list output and coordinate corrective action before publication • Prototype and automate recurring vendor operations using data, APIs, scripting and practical AI tooling • Build and maintain the vendor obligation calendar for API deprecations, program changes, enforcement deadlines and price-list republications • Track vendor release notes and announcements and translate them into dated commitments, requirements and operational plans • Lead vendor release and enforcement programs, including work-back plans, test plans, communication plans and go/no-go coordination • Partner with Product and Engineering to shape platform requirements from vendor specifications and operational needs • Maintain partner-facing knowledge, release notes, announcements and vendor escalation paths • Make routine publication decisions independently and escalate changes affecting partner-visible commitments or dates • Support other tasks or projects as assigned

🎯 Requirements

• 5+ years of experience in program, product or engineering roles within B2B SaaS, cloud or distribution • Hands-on experience owning a recurring, deadline-bound catalog, price-list or production data pipeline • Working-level ability to analyze data at scale and compare catalog outputs between cycles • Practical scripting capability in Python, SQL or an equivalent language • Ability to read vendor API documentation and release notes and assess operational impact • Cloud channel, CSP or distribution literacy • Vendor-catalog or price-list experience at a distributor, marketplace or CSP platform considered an asset • Daily practical use of AI tools and responsibility for the quality of AI-assisted output • Ability to coordinate work across Engineering, Product, Delivery and partner-facing teams without direct authority • Strong ownership, attention to detail and judgment with partner-visible data and external deadlines • Experience with Microsoft Partner Center, CSP or NCE, Adobe VIP Marketplace, or comparable platforms considered an asset • Spanish considered an asset for collaboration with peers based in Spain • Fluency in written and spoken English • Other languages considered an asset

🏖️ Benefits

• Remote-first work, with team members across many countries • Competitive pay, benchmarked against the markets we hire in • Room to grow, with real ownership of your work and support for professional development • Flexibility in how and when you work, within the core hours your team needs • Access to the AI tools needed to do the work, with room to experiment • Equal-opportunity employer • Accommodations for people with disabilities at every stage of the hiring process

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