Bilingual Virtual Scheduling Coordinator

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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IKS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed on 2006-12

Healthcare • Artificial Intelligence • SaaS

IKS Health is a healthcare technology and services company that provides an AI-driven, agentic care enablement platform combining human expertise with automation to connect clinical, operational, and financial workflows. Their offerings include revenue cycle management, patient access, denial prediction and optimization, medical coding, virtual scribing and ambient AI documentation, clinical documentation improvement, care coordination, and value-based care optimization. IKS Health serves health systems, physician enterprises, ambulatory and specialty practices, focusing on reducing clinician burden, improving financial performance, and increasing operational efficiency.

📋 Description

• Handle high-volume inbound and outbound calls to schedule, reschedule, or cancel patient appointments across multiple specialties • Capture and verify complete patient demographic and insurance details • Perform basic real-time insurance eligibility checks • Inform patients of copays, balances, and referral or prior-authorization requirements • Follow provider-specific scheduling templates, visit-type rules, and clinical guidelines • Place outbound reminder calls and follow up on missed appointments and no-shows • Manage recall waitlists to maintain full provider calendars • Resolve patient inquiries and escalate complex issues appropriately • Maintain HIPAA, patient privacy, and operational compliance • Meet or exceed metrics for call handle time, schedule accuracy, quality scores, and attendance

🎯 Requirements

• High school diploma or equivalent required • Bilingual • 1+ years of experience in a healthcare contact center, medical scheduling, or patient access role • Familiarity with medical terminology, Commercial, Medicare, and Medicaid insurance types, and basic RCM concepts • Experience utilizing Electronic Health Record (EHR) and Practice Management (PM) scheduling software • Exceptional phone etiquette, active listening, and compassionate patient-care approach • High accuracy in patient registration and insurance data entry • Ability to handle anxious or frustrated patients with composure and professionalism • Ability to navigate multiple software applications simultaneously in a fast-paced environment • Strong self-management skills in a remote, high-volume call-center setting • Ability to comply with HIPAA guidelines, patient privacy laws, and IKS operational standards

🏖️ Benefits

• Benefits after 3 months of employment (1 month of training counts towards your start of employment) • Healthcare • Paid time off • Competitive benefits package for eligible full-time employees