Call Centre Agent, English/French

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $23 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Kumon North America, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1958

📚 Education

👥 B2C

Education • B2C

Kumon North America, Inc. is a supplemental education company that operates a network of learning centers and franchises offering the Kumon Math and Reading Programs. Using a structured, worksheet-based self-learning method, Kumon provides individualized instruction and daily practice to help students (ages preschool through high school and beyond) build math, reading, and study skills. Services include in-center instruction, virtual classes, and a digital platform (Kumon Connect) for completing worksheets and tracking progress. The organization also offers franchise opportunities for center ownership.

📋 Description

• Answer incoming calls to 1-800-ABC-MATH and Kumon centres participating in the Kumon Lead Management System • Manage inquiries from potential new customers interested in the Kumon Program and schedule assessments • Respond to questions from enrolled and non-enrolled families about Kumon initiatives • Collaborate with other departments using Salesforce CRM • Ensure all customer interactions are positive and aligned with Kumon’s mission

🎯 Requirements

• Minimum high school diploma required • Fully bilingual (English/French) • Previous customer service experience • Excellent oral and written communication skills • Strong computer and technical skills • Intermediate proficiency in Microsoft Word and Excel • Analytical skills, time management, and prioritization abilities • Previous administrative experience (asset) • Salesforce experience (asset) • Availability for working hours 12:30pm–9:00pm EST • Applicants must reside in British Columbia, Alberta, Ontario, or Quebec

🏖️ Benefits

• Fully remote, work-from-home position • Not eligible for Kumon’s group benefits or any other benefits