Bilingual Centralized Call Centre Representative – Day Shift, Eng/Fre

🕒 September 21

🇨🇦 Canada – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Black & McDonald Limited

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1921

🏗️ Construction

⚡ Energy

Construction • Energy • Engineering

Black & McDonald Limited is an integrated, multi-trade service provider that delivers high-quality construction, facilities management, and technical solutions to government and industry clients across North America. With over 100 years of experience, the company oversees full project and asset lifecycles, ensuring operational excellence in areas including multi-trade construction, utility services, and engineering. Their mission emphasizes relationships built on quality and customer focus, as they continue to innovate with sustainability initiatives and advanced technical solutions.

📋 Description

• Support work order creation for the FMO and Service departments • Serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining and monitoring the CMMS work database • Answer telephones and take orders • Organize files and operate office equipment • Handle internal and external customer inquiries by telephone and email • Fulfill requests by clarifying information, researching responses, completing transactions, and/or forwarding requests • Identify and escalate issues according to contract and/or priority • Maintain the CMMS database, including equipment history and status • Generate, monitor, and track unscheduled or open work orders • Follow up on customer calls where necessary • Pass customer complaints to respective project managers • Document call information according to standard operating procedures • Produce call reports as required • Organize and maintain filing systems • Assist in “working alone” procedures or site personnel • Enhance organization reputation by accepting ownership for new and different requests • Explore opportunities to add value to job accomplishments • Update job knowledge through educational opportunities • Report to the Call Centre Supervisor

🎯 Requirements

• 2–3 years of related call centre, customer service, or dispatching experience • Must be available and open and flexible to working different shifts • Must be able to effectively communicate • Proficient in Microsoft Office including Excel, Outlook, and SharePoint • Proficiency in French, both written and spoken, is required • JD Edwards experience is an asset • Ability to type a minimum of 50 WPM accurately • Able to work independently with minimal supervision • Maintain performance standards • Quiet and ergonomic workspace • Stable internet connection with minimum bandwidth of 10mb/s • Remote work location is within the Montreal Area, New Brunswick and Ontario • Professional demeanour • Ability to cope under pressure and maintain focus • Ability to approach problems logically and seek innovative solutions • Effective verbal and written communication • Ability to work independently with limited supervision

🏖️ Benefits

• Group insurance benefits • Pension plan • Annual discretionary bonus • Career development programs • Other HR programs • Accommodations available upon request during recruitment and selection process • Remote work opportunity after 3–4 weeks of virtual training, subject to meeting work-from-home criteria

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